MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event "The Best Contact Center Indonesia 2019" on Monday and Tuesday, 9 to 10 September 2019, as one of sponsors and participated in exhibition for this event.

This event was held by the Indonesia Contact Center Association (ICCA), at Shangri-La Hotel, Jakarta.

The Best Contact Center Indonesia 2019 had two-day conferences by holding a National Seminar with "Artificial Intelligence (AI) is today's advanced technology in developing Contact Center now and in the future" as its topic. This event also offered the exhibition booth for participants who want to know and learn more about Contact Center solutions in Indonesia.

Besides conference and exhibition, The Best Contact Center Indonesia 2019 also held a competition for Contact Centers with 3 categories, those are Individual Category, Teamwork Category, and Corporate Category. The competition, which was organized by the Indonesia Contact Center Association (ICCA), was participated by 52 companies with 390 participants and 170 judges.

The competition at The Best Contact Center Indonesia 2019 had a purpose to give support and appreciation for the competent Contact Center practitioners. So, it is expected that their competencies will increase along with the support and appreciation for those who become a part of Contact Center.

As a company focused on Contact Center solutions, MitraComm Ekasarana and Phintraco Technology hopes that with their contribution at The Best Contact Center Indonesia 2019, it will increasingly give awareness about the importances of the best Contact Center for business development, supporting the improvement of Contact Center competencies in Indonesia, especially for service sectors, and increasing the contribution of Contact Center in supporting a successful business.