Delivering an Outstanding Customer Experience

 In Articles, Blog

Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and competitive pressure grows to digitize more processes from end to end, therefore, entrepreneurs need to shift even more focus, and investment, to the digital landscape in order to meet those needs.

Creating a customer experience that starts with treating them as individuals, matching them to the right resources, serving them how they want, when they want, and on the device they want will make your brand win customer’s mind and heart. The digital era makes customers use their devices, such as mobile phone, to do any activities. Then, how can you deliver an outstanding customer experience across all touchpoints? How can you know everything about your customers, even your potential customers?

Phintraco Technology, as an ICT solutions and services company for Indonesian companies across industries, gives contact center solutions that help you to meet all business needs to know everything about your customers.

Avaya Oceana, a contact center solution that can help your organization bridge the gaps and help you shape intelligent connections in the era of digital transformation. Our solution comes to you with complete and integrated omni-channel systems. It supports all media including email, chat, SMS, intelligent chatbot, co-browse, social media, video, and IoT across various devices. It steers the entire customer journey to create an outstanding customer experience and deliver positive outcomes for your customers, agents, and business.

Our solution also integrates seamlessly both with other Avaya customer engagement solutions and third-party apps. It delivers an outstanding customer experience, and so are your business results. Indirectly, this contact center solution leverage resources across your enterprise rather than just in the contact center.

Regardless of the channel your customers use, or when they use multiple different channels during an interaction at the same time, this solution gives all information about their journeys and a single view of customers. This is where you find those powerful insights for the agents to treat your customers well. Agents can even reach out to a subject matter expert elsewhere in the enterprise for support. So, it enhances all employees productivity.

This solution’s features give you the earliest insight into the needs of your customers, even before they realize it.

Here are some benefits of using Phintraco’s omni-channel for your contact center operation:

  • Drive customer satisfaction and
  • Create a competitive differentiated and outstanding brand experience
  • Optimize agents and other resources productivity
  • Deliver better business outcomes

Communications are at the core of most businesses’ success. With Avaya Oceana solution, you can create a different and personalized customer experience for your customers. This omni-channel platforms boost your business transformation if you really want to get ahead in the game.

Further information:

marketing@phintraco.com

 

Click here to read the Indonesian version

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