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Archives

Monthly Archive for: "June, 2021"
Home » Archives for June 2021
 Will Remote Agents be the Future of Contact Center?
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By Phintraco
In Articles, Blog
Posted 08/06/2021

Will Remote Agents be the Future of Contact Center?

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

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 Overcoming the Contact Center Challenges with Workforce Management Solutions
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By Phintraco
In Blog
Posted 01/06/2021

Overcoming the Contact Center Challenges with Workforce Management Solutions

Workforce management solutions have been around in contact centers operation for ages. Until now, the function of workforce management (WFM) solutions may look the same – to predict how many [...]

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