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Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]