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Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]

The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]

In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]