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Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]

2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]

Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]

2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]

Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]