In the current digital era, companies are getting more competitive, competing to win the best position in their industry. Companies must continuously innovate to create the best business for [...]
Technology is developing very fast. Technological developments make various kinds of IT infrastructure more straightforward and faster. Companies must continuously follow technological [...]
The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]
The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]
In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]
Poor contact center services will reduce the company’s value in the eyes of customers. Customers who reach the contact center want their problems to be resolved properly and quickly. [...]
Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]
Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]
Quality monitoring is one of the essential elements needed to measure the contact center’s performance. Quality monitoring helps measure the success of a contact center because companies [...]
Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]
Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]
Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]
The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]
For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]
Most companies face IT infrastructure management complexity because the functions of these infrastructure is not integrated, so that the companies need to manage it separately (silos). Since it [...]
The idea of digital transformation is closely related to digital transformation but what does this mean particularly for companies? And how do businesses navigate the keys to successful digital [...]
18 July 2021 – Today, Phintraco Group turns 30. Throughout 30 years since its establishment, Phintraco Group has been growing rapidly to become one of leading group of companies in Indonesia, [...]
Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]
Nowadays, it feels like technology is progressing faster than ever. But, is it true? The answer is yes, it absolutely is. Almost all human activities are supported and simplified by the [...]
In a company environment, agility becomes a must-have capability to compete in today’s business world. To create an agile culture, a company needs to have a reliable IT infrastructure. It is [...]
In data center, there are classification levels called Tiers. As it stands now, there are four tiers – tier 1, tier 2, tier 3, and tier 4. They are defined differently. Have you heard about the [...]
Banks and financial institutions strategically aim for their customers to do more with digital platform to do financial transactions. They continue to develop the services available on their [...]
Unified Communication is a solution that combines multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing, not limited by [...]
Technology is always evolving. Nowadays, there are several cloud-based services that offer many benefits for its users, such as flexibility, reducing costs, increasing business agility and [...]
Technology has a big impact on business operations. One of the most essential roles of technology in today’s business is for improving business communication effectiveness, both for internal [...]
Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]
The events and changes in the business world throughout 2020 have given their contribution to the technology-related predictions for 2021, such as cloud computing trends. In the past few years, [...]
Technology and business are closely related in today’s digital era. Especially throughout 2020, there have been a change in business world driven by the Covid-19 pandemic. Almost all [...]
Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]
In the past few years, cloud computing benefits for business have brought a significant transformation for all across, irrespective of industry and size of the companies. Cloud computing means [...]
During large-scale social restrictions (PSBB), the government asks people to implement physical distancing and travel restrictions in order to stop the spread of Covid-19. Of course, this [...]
Digital transformation has changed the way businesses operate. All parts of organizations, including sales, marketing to HR and accounting gains many benefits because of the digitization process. [...]
The world is now facing a serious health problem due to the Covid-19 outbreaks in all countries in the world, including Indonesia. In difficult times like today, it would be better if we as good [...]
As the impact of COVID-19 spreads, many organizations must implement work from home experiment for their employees. Remote work was very rare a decade ago, and working from home was usually only [...]
Thousands or even millions of employees in Indonesia are implementing remote work experiment simultaneously for the first time, considering the government regulation to stay at home to fight [...]
Along with the information and communication technology development, banking services provide the direct access to customers to get savings information and conduct financial transactions simply [...]
To face global competition, businesses need to anticipate challenges and stay competitive, both now and in the future. As a strategic consideration in determining the next business plan, it is [...]
Talking about customer engagement, we need to know first about the meaning of customer engagement. What is customer engagement? Customer engagement is a business communication and interaction [...]
Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and [...]
Business transformation is the best solution to compete in today’s fast-moving world. Standing out in a crowd of competitors is not easy, then you need to create a smart innovation to make sure [...]
The word “transformation” has become one of the most attention-grabbing and frequently used terms in today’s business world. The “transformation” itself is used to realizing the company’s [...]
We now have arrived at an era where technology has an important role in our lives. The roles and functions of technology are growing to the highest point, technology has the power to develop [...]
In today’s digital era, achieving positive customer experience is crucial. Many companies are competing at delivering positive customer experience by utilizing technological development. In [...]
Hyperconverged infrastructure is a Software-Defined Data Center solution that includes server virtualization, storage, and network with fast and easy implementation. With Hyperconverged [...]
Technology is evolving faster than we are from year to year. Technology will shape the future of industrial development. Therefore, it is crucial for every business to know about technology [...]
The use of advanced technology is the most important factor for business improvements, because the main purpose of technology solution is to improve your business efficiency. If a company wants [...]
Kubernetes is an open-source platform that automates container operations. All applications now use container technology to improve scalability, portability and maximum performance. Kubernetes is [...]
Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]
It cannot be denied that the presence of smartphones in today’s digital era becomes the most important thing in our life, it is because smartphones simplify and make everything practical. [...]
Disruptor is usually used in today’s digital era. Do you know what is Disruptor? Disruptor comes from the word disrupt, which means “disturbing”, “messing up”, [...]
