Pelanggan yang loyal merupakan salah satu kunci dari kesuksesan bisnis. Customer experience atau pengalaman pelanggan menjadi aspek penting bagi perusahaan yang memiliki pengaruh dalam kepuasan, [...]
Perusahaan seringkali menggunakan service quality sebagai alat untuk menilai kualitas pelayanan yang diberikan. Konsumen yang puas dan senang akan pelayanan merupakan salah satu kunci dari [...]
Kemampuan suatu perusahaan untuk mempertahankan pelanggan merupakan salah satu hal penting dalam lingkungan bisnis yang semakin kompetitif. Untuk melakukan hal itu, perusahaan menempuh berbagai [...]
Pelayanan baik dan profesional merupakan kunci dalam mempertahankan tingkatan loyalitas pelangggan. Pasalnya, pelanggan saat ini ingin merasa dihargai serta dihormati selama berinteraksi dengan [...]
Memantau kualitas layanan yang diberikan oleh agent merupakan hal krusial pada kegiatan bisnis saat ini. Quality monitoring menjadi metode ideal yang digunakan untuk memastikan bahwa contact [...]
Dalam bidang IT, pemantauan performa aplikasi sangat penting untuk membantu memastikan bahwa aplikasi perusahaan berjalan tanpa kendala dan menyediakan layanan yang diharapkan oleh karyawan, [...]
End-user experience monitoring telah menjadi aspek krusial pada transformasi bisnis digital. Semakin banyaknya orang yang terhubung, bekerja, dan berbelanja secara online membuat perusahaan [...]
Application monitoring merupakan bagian tidak terpisahkan pada optimasi transformasi digital perusahaan. Sebagian besar perusahaan memanfaatkan platform digital dalam menjalankan bisnis. Ketika [...]
Application performance monitoring membantu perusahaan meningkatkan pengalaman pengguna pada skala komputasi modern. Observabilitas umumnya hanya digunakan pada aplikasi seluler, website, dan [...]
Most companies that rely on computer systems to conduct operations view network time synchronization as unimportant. In other words, network administrators do not prioritize punctuality. [...]
Numerous companies have network devices that utilize either internal clocks or Public Internet Time Servers. The issue is that neither time synchronization method is an optimal solution. The [...]
In the electronic transaction system, it is necessary to synchronize the times of all parties. This is necessary to prevent losses resulting from time misalignment. In addition, time can be used [...]
In the current digital era, the use of the internet continues to rise. Cases of cyberattacks, especially in financial industries such as banking, are increasing in tandem with the expanding use [...]
The internet has permeated every aspect of life, including health, education, business, etc. The banking industry appears unwilling to fall behind in technological advancements. This is evidenced [...]
Fraud is one of the actions that can be detrimental to banks. It appears that fraud is a common occurrence, even though it harms banks and customers. Fraud is a deliberate act of deviance [...]
The growth of big data in this digital era has made many companies realize the importance of digital data storage to support business operations. Because having a dedicated physical server is no [...]
Companies are currently focusing on application modernization, particularly in light of the COVID-19 pandemic. Digitization is motivated by digital trends, remote work (WFH), and rising customer [...]
The demand for hardware, such as servers, will rise in tandem with the advancement of information and communication technology. However, the multiple servers will complicate IT management and [...]
For some businesses, the modernization of workplace management is a new adaptation due to the increasing complexity of the modern workplace. Alongside the rapid evolution of technology, the [...]
Maximizing the back office is one of the essential factors that companies must consider. The back office department plays a significant role in its operations through its tasks. If the company is [...]
The success of a business is closely tied to the performance of its employees. Therefore, the implementation of workforce management that enhances employee performance is essential. Workforce [...]
In the business world, data is frequently used to collect client and vendor information for the company’s needs. Therefore, data is one of the important assets supporting the [...]
A company possesses a data set; the larger the company, the larger the data set. As company data grows exponentially, it must be stored on a storage medium to ensure its security. Storage is a [...]
The existence of Covid-19 has transformed business practices into the next normal. The implementation of an offline-and-online-capable work system is enhanced. This is implemented to reduce the [...]
Nowadays, digitalization appears to be a requirement for every industry. The transition in people’s lifestyles to an instantaneous lifestyle has forced every industrial sector, including [...]
Digitalization in banking provides speed and convenience, but security must be a concern for all parties, particularly protecting customer personal data. In addition, as financial service [...]
Cyberattacks can happen anywhere, at any time, and by anyone nowadays. Security is important for businesses, especially in the customer journeys owned by finance and banking companies. This is [...]
The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]
The use of technology in enterprise management aims to maximize employee work productivity as well as improve business efficiency and effectiveness. Likewise in the use of information [...]
Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate [...]
As a technology that exists to serve as a data storage solution, Data Center offers a response to the growing need to store and retrieve company data. Data centers have existed since the [...]
Technology modernization has become the most recent industrial and technological advancements trend in today’s digital era. Data center modernization endeavors to modernize data centers to [...]
All businesses want to stay competitive and expand to generate beneficial innovations. To achieve this, many values are upheld by companies, such as agile, flexibility, and innovation. This [...]
Although login to a website or application through a login portal is not an effective process, it is still commonly used in our digital lives. Almost everyone goes through the login process every [...]
In recent times, the financial industry has developed. However, technological advances are making the financial industry increasingly exposed to various challenges, such as Increasing and [...]
A username and password are often used to log into an account. This method is currently considered archaic and old-fashioned. Cybercriminals continuously seek new ways to access accounts, even as [...]
Nowadays, many companies want to transform their system into cloud-based systems because technological developments make cloud systems more reliable and secure for companies. Migration of [...]
Recently, cloud systems have been widely used by companies. There are many conveniences that companies get when using a cloud system. Some of the advantages of using a cloud system are easy to [...]
Many companies are trying to achieve their best digital transformations to keep up with evolving market trends, increasing customer demands, and intense competition. Unfortunately, traditional [...]
Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]
2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]
Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]
2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]
Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]
Metaverse or virtual reality space, first announced in 2019, has become a hot topic of conversation for people worldwide. This topic has exploded again since the founder of Facebook, Mark [...]
A Gartner survey said more than 80% of company leaders plan to allow their employees to work from anywhere or work outside the office even after the COVID-19 pandemic. The COVID-19 pandemic has [...]
The pandemic still haunts the world. This situation forces the company to continuously set the right strategy to always be at the forefront and not be defeated by the pandemic. Technology [...]
As technology continues to develop, IT devices are also becoming more complex. It also drives a higher need for modern database requirements. One of the solutions for companies to overcome this [...]
Technology that is continuously developing urges companies to update their IT systems constantly. IT systems that have not been updated for so long will be considered a traditional [...]
In the current digital era, companies are getting more competitive, competing to win the best position in their industry. Companies must continuously innovate to create the best business for [...]
Technology is developing very fast. Technological developments make various kinds of IT infrastructure more straightforward and faster. Companies must continuously follow technological [...]
The last 2 years have been rough for businesses in all industries. Many companies continue to look for the right strategy to survive and stabilize their business economy during this pandemic. [...]
Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]
The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]
The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]
In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]
Poor contact center services will reduce the company’s value in the eyes of customers. Customers who reach the contact center want their problems to be resolved properly and quickly. [...]
Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]
Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]
Quality monitoring is one of the essential elements needed to measure the contact center’s performance. Quality monitoring helps measure the success of a contact center because companies [...]
Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]
Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]
Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]
The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]
It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]
An IT leader is responsible for finding the right solutions to achieve greater efficiencies, easier IT management, better IT security, and cost savings for companies. Everything needs to be more [...]
For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]
Most companies face IT infrastructure management complexity because the functions of these infrastructure is not integrated, so that the companies need to manage it separately (silos). Since it [...]
The idea of digital transformation is closely related to digital transformation but what does this mean particularly for companies? And how do businesses navigate the keys to successful digital [...]
18 July 2021 – Today, Phintraco Group turns 30. Throughout 30 years since its establishment, Phintraco Group has been growing rapidly to become one of leading group of companies in Indonesia, [...]
Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]
Workforce management solutions have been around in contact centers operation for ages. Until now, the function of workforce management (WFM) solutions may look the same – to predict how many [...]
Nowadays, it feels like technology is progressing faster than ever. But, is it true? The answer is yes, it absolutely is. Almost all human activities are supported and simplified by the [...]
In a company environment, agility becomes a must-have capability to compete in today’s business world. To create an agile culture, a company needs to have a reliable IT infrastructure. It is [...]
In data center, there are classification levels called Tiers. As it stands now, there are four tiers – tier 1, tier 2, tier 3, and tier 4. They are defined differently. Have you heard about the [...]
Nowadays, most of companies have shifted to digital workplace. This transition has been accelerated because of the pandemic, which requires companies to utilize digital activities at its best. [...]
Generally, Virtual Desktop Infrastructure (VDI) is a technology that makes all desktop environment such as files, folders, tools, widgets, and applications are stored remotely on a server rather [...]
For most companies, building remote work environment could bring new challenges. Why is that so? It happens because there are many aspects that we need to consider when implementing remote work [...]
