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For some businesses, the modernization of workplace management is a new adaptation due to the increasing complexity of the modern workplace. Alongside the rapid evolution of technology, the [...]

Maximizing the back office is one of the essential factors that companies must consider. The back office department plays a significant role in its operations through its tasks. If the company is [...]

The success of a business is closely tied to the performance of its employees. Therefore, the implementation of workforce management that enhances employee performance is essential. Workforce [...]

In the business world, data is frequently used to collect client and vendor information for the company’s needs. Therefore, data is one of the important assets supporting the [...]

A company possesses a data set; the larger the company, the larger the data set. As company data grows exponentially, it must be stored on a storage medium to ensure its security. Storage is a [...]

The existence of Covid-19 has transformed business practices into the next normal. The implementation of an offline-and-online-capable work system is enhanced. This is implemented to reduce the [...]

Nowadays, digitalization appears to be a requirement for every industry. The transition in people’s lifestyles to an instantaneous lifestyle has forced every industrial sector, including [...]

Digitalization in banking provides speed and convenience, but security must be a concern for all parties, particularly protecting customer personal data. In addition, as financial service [...]

Cyberattacks can happen anywhere, at any time, and by anyone nowadays. Security is important for businesses, especially in the customer journeys owned by finance and banking companies. This is [...]

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]