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Technology that is continuously developing urges companies to update their IT systems constantly. IT systems that have not been updated for so long will be considered a traditional [...]

In the current digital era, companies are getting more competitive, competing to win the best position in their industry. Companies must continuously innovate to create the best business for [...]

Technology is developing very fast. Technological developments make various kinds of IT infrastructure more straightforward and faster. Companies must continuously follow technological [...]

The last 2 years have been rough for businesses in all industries. Many companies continue to look for the right strategy to survive and stabilize their business economy during this pandemic. [...]

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]

The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]

In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]

Poor contact center services will reduce the company’s value in the eyes of customers. Customers who reach the contact center want their problems to be resolved properly and quickly. [...]

Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]