Talking about customer engagement, we need to know first about the meaning of customer engagement. What is customer engagement? Customer engagement is a business communication and interaction between customer and company or brand through various channels of correspondence.

The term customer engagement represents an interaction about overall customer experience. The term can also be used to define customer correspondence regarding a product, service or brand.

Why is customer engagement critical for business success?

The answer is because a great customer relationship will cultivate loyalty and build long-term relationships between customer and your business (product or brand). Through long-term relationships, companies can provide their customers with unique, personalized experiences that give them a competitive advantage in the market.

Since customer engagement is crucial, then you need to manage it better. Managing customer engagement cannot be done without the right strategy. You need strategy that will boost your customer engagement quality, and use CEM (Customer Engagement Management) is the right one to maintain personal customer relationships to business success.

What is the best solution to optimize customer engagement?

Phintraco Technology, as an ICT company that provides customer engagement solutions, comes with Verint Engagement Management to help you get a successful business for having an optimal customer engagement quality.

Verint Engagement Management is a unified platform for knowledge, process, and case management, mail, live chat, co-browse, social listening and analytics, also social community. It combines knowledge, process, data, and channels into a unified platform.

Here are the key features of Phintraco Technology’s customer engagement solution:

• Integrates knowledge, data, process and channels into a unified platform.
• Combines disparate applications into a single screen.
• Helps improve customer satisfaction with personalized, consistent, and contextual service.

All the features help to simplify, modernize, and improve customer experience. Therefore, a higher level of customer loyalty can be achieved and keep you ahead of the curve.

Further information:

marketing@phintraco.com

Click here to read the Indonesian version