Phintraco Technology Support Plan
Phintraco Technology Support Plan provides you with 24/7 support availability, allowing you, our customers, to get the most out of your investment. With this plan, you can relax knowing your support needs are covered around the clock and that your business will run smoothly.
Multi-channel customer service through phone, email, facsimile and any other electronic means.
Multi-channel customer service through phone, email, facsimile and any other electronic means.
24-hour Hotline Support via +62-21-25556177. Customers are able to call round the clock for trouble shooting or support.
24-hour Hotline Support via +62-21-25556177. Customers are able to call round the clock for trouble shooting or support.
Trouble or request ticketing using Siebel. Any progress on the request will be noted and updated to the customer.
Trouble or request ticketing using Siebel. Any progress on the request will be noted and updated to the customer.
Good response time for critical, major or minor requests. Commitment for response and resolution time.
Good response time for critical, major or minor requests. Commitment for response and resolution time.
Preventive maintenance to check the health of the system, measure and analyze traffic.
Preventive maintenance to check the health of the system, measure and analyze traffic.
A certificate of International Standard for IT Tools for every tool for implementation.
A certificate of International Standard for IT Tools for every tool for implementation.
Certified engineers to support customers for every solutions and services. Every engineer has the capability to access online internet (Modem GSM) and to access VPN for update system ticketing & database.
Certified engineers to support customers for every solutions and services. Every engineer has the capability to access online internet (Modem GSM) and to access VPN for update system ticketing & database.
Regular monthly reports are generated as a by-product of the onsite preventive maintenance. The report will explain the health of the system and also give traffic analysis and recommendations.
Regular monthly reports are generated as a by-product of the onsite preventive maintenance. The report will explain the health of the system and also give traffic analysis and recommendations.
Regular monthly meetings with the customer to provide updates for their requests, troubleshooting progress for the problem, update new features, products or information.
Regular monthly meetings with the customer to provide updates for their requests, troubleshooting progress for the problem, update new features, products or information.
Minimal stock level for maintenance to prevent service interruption.
Minimal stock level for maintenance to prevent service interruption.
