• Home
  • About Us
  • Solutions & Services
  • Support
  • Career
    ADM-201   SSCP   EX200   70-411   1V0-601   810-403   70-463   SY0-401   70-488   CISM   210-060   220-901   300-070   300-101   70-246   N10-006   500-260   000-104   70-410  210-060   100-105  , 102-400   500-260   SSCP   200-125  , 70-483   200-310   CISM   PEGACPBA71V1   70-411   300-206   350-060   300-115   70-463   1z0-434   000-106   300-209   101-400   PMP   70-270   LX0-104   70-412   070-461   AWS-SYSOPS   M70-101   9L0-012   220-901   JN0-360   810-403   c2010-652   700-501   1Y0-201   200-120   PR000041   PR000041   EX200   70-178   M70-101   642-732   70-488   EX300   1Z0-804   EX300   1Z0-060   MB2-704   EX300   70-532   NS0-157   70-412   74-678   OG0-091   200-310   400-201   MB6-703   70-483   70-534   070-461  
  • Contact Us
  • Home
  • About Us
  • Solutions & Services
  • Support
  • Career
    ADM-201   SSCP   EX200   70-411   1V0-601   810-403   70-463   SY0-401   70-488   CISM   210-060   220-901   300-070   300-101   70-246   N10-006   500-260   000-104   70-410  210-060   100-105  , 102-400   500-260   SSCP   200-125  , 70-483   200-310   CISM   PEGACPBA71V1   70-411   300-206   350-060   300-115   70-463   1z0-434   000-106   300-209   101-400   PMP   70-270   LX0-104   70-412   070-461   AWS-SYSOPS   M70-101   9L0-012   220-901   JN0-360   810-403   c2010-652   700-501   1Y0-201   200-120   PR000041   PR000041   EX200   70-178   M70-101   642-732   70-488   EX300   1Z0-804   EX300   1Z0-060   MB2-704   EX300   70-532   NS0-157   70-412   74-678   OG0-091   200-310   400-201   MB6-703   70-483   70-534   070-461  
  • Contact Us

Archives

Tag Archives for: "Contact center solution"
Home » Contact center solution
 The Contact Center Technology Can Improve Agent Performance
0
0
By Phintraco
In Blog
Posted 21/06/2022

The Contact Center Technology Can Improve Agent Performance

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

READ MORE
 3 High-Value Uses of Speech Analytics for Business
0
0
By Phintraco
In Blog
Posted 29/03/2022

3 High-Value Uses of Speech Analytics for Business

Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]

READ MORE
 Improve Customer Experience by Using Analytics Tools for Contact Center
0
0
By Phintraco
In Blog
Posted 22/03/2022

Improve Customer Experience by Using Analytics Tools for Contact Center

2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]

READ MORE
 How To Beat the Competitors Through Contact Center
0
0
By Phintraco
In Blog
Posted 15/03/2022

How To Beat the Competitors Through Contact Center

Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]

READ MORE
 Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance
0
0
By Phintraco
In Blog
Posted 28/12/2021

Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

READ MORE
 5 Ways to Boost Customer Engagement without a Complicated Process
0
0
By Phintraco
In Articles, Blog
Posted 02/11/2021

5 Ways to Boost Customer Engagement without a Complicated Process

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]

READ MORE
 How to Boost the Effectiveness of Contact Center Quality Monitoring
0
0
By Phintraco
In Articles, Blog
Posted 19/10/2021

How to Boost the Effectiveness of Contact Center Quality Monitoring

Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]

READ MORE
 Will Remote Agents be the Future of Contact Center?
0
0
By Phintraco
In Articles, Blog
Posted 08/06/2021

Will Remote Agents be the Future of Contact Center?

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

READ MORE
 Benefits of Using Call Recording Solutions for Contact Center
0
0
By Phintraco
In Blog
Posted 18/01/2021

Benefits of Using Call Recording Solutions for Contact Center

In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]

READ MORE
 Contact Center Trends and Key Strategies for 2021
0
0
By Phintraco
In Blog
Posted 04/01/2021

Contact Center Trends and Key Strategies for 2021

Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological advancement in business operations, contact center holds a key role for [...]

READ MORE
 Customer Experience Trends in 2021
0
0
By Phintraco
In Articles, Blog
Posted 01/12/2020

Customer Experience Trends in 2021

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]

READ MORE
 Phintraco Group Participates at The Best Contact Center Indonesia 2020
0
0
By Phintraco
In Events
Posted 19/11/2020

Phintraco Group Participates at The Best Contact Center Indonesia 2020

19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]

READ MORE
 The Importance of Omnichannel Strategy for Business in the Digital Era
0
0
By Phintraco
In Blog
Posted 17/11/2020

The Importance of Omnichannel Strategy for Business in the Digital Era

As technology moves so quickly in today’s digital era, it has radically transformed customer behavior as well as business operations. Now every customer can easily find out information about a [...]

READ MORE
 Finding the Right Customer Service Strategy for 3 Different Generations
0
0
By Phintraco
In Blog
Posted 05/11/2020

Finding the Right Customer Service Strategy for 3 Different Generations

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine the right customer service strategy for your business is to know the [...]

READ MORE
 Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020
0
0
By Phintraco
In Events
Posted 06/10/2020

Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020

6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia [...]

READ MORE
 Ensuring Employees’ Productivity with Workforce Management Solutions
0
0
By Phintraco
In Blog
Posted 28/08/2020

Ensuring Employees’ Productivity with Workforce Management Solutions

There are several things that can affect business growth. One of the key factors that influence business growth is employee productivity. However, many organizations face the challenge of [...]

READ MORE
 Leveraging Voice Biometrics to Deliver Better Contact Center Services
0
0
By Phintraco
In Blog
Posted 19/08/2020

Leveraging Voice Biometrics to Deliver Better Contact Center Services

Technology advancement comes with many advantages to help people in daily activities, and also for businesses. However, it also comes with some disadvantages and challenges. Businesses are faced [...]

READ MORE
 Survival Strategies for Businesses during Covid-19 Pandemic
0
0
By Phintraco
In Blog
Posted 12/08/2020

Survival Strategies for Businesses during Covid-19 Pandemic

The Covid-19 pandemic has caused serious economic damage. The biggest but often unspoken victims of the pandemic are businesses across the country. In Indonesia, many companies decide to stop [...]

READ MORE
 Happy 29th Anniversary, Phintraco Group!
0
0
By Phintraco
In Blog
Posted 18/07/2020

Happy 29th Anniversary, Phintraco Group!

18 July 2020 – Today, Phintraco Group are celebrating its 29th anniversary. During 29 years, Phintraco Group has been serving its customer with a wide range of ICT (Information and Communication [...]

READ MORE
 Phintraco Technology, a Modern IT Infrastructure and Contact Center Solutions Provider Company
0
0
By Phintraco
In Blog
Posted 03/07/2020

Phintraco Technology, a Modern IT Infrastructure and Contact Center Solutions Provider Company

July is a very special month for Phintraco Group because we will celebrate our 29th anniversary. For more than 28 years providing the best and innovative technology solutions for Indonesian [...]

READ MORE
0
0
By Phintraco
In Articles, Blog
Posted 04/02/2020

Delivering an Outstanding Customer Experience

Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and [...]

READ MORE
 Why is Transformation Important?
0
0
By Phintraco
In Blog
Posted 24/01/2020

Why is Transformation Important?

Transformation is the process of changing the overall systems, business processes and technology to achieve measurable improvements in efficiency, effectiveness and customer or employee [...]

READ MORE
 Strategies to Improve Service Quality at Your Business
0
0
By Phintraco
In Blog
Posted 11/12/2019

Strategies to Improve Service Quality at Your Business

The quality of your service affects your business continuity. Customer satisfaction is important. As business grows more complex, companies must first scale effectively. Adding more employees to [...]

READ MORE
 Phintraco Technology Helps Companies to Turn Their IT Department into a Profit Center
0
0
By Phintraco
In Events
Posted 26/10/2019

Phintraco Technology Helps Companies to Turn Their IT Department into a Profit Center

Phintraco Technology, a subsidiary company of Phintraco Group that focuses on Contact Center Solutions and Modern Infrastructures, held an event with its two partners, Dell EMC and VMware on [...]

READ MORE
 Supporting Business Growth in Today’s Digital Era, Phintraco Group Participates in “Indonesia Knowledge Forum VIII”
0
0
By Phintraco
In Events
Posted 10/10/2019

Supporting Business Growth in Today’s Digital Era, Phintraco Group Participates in “Indonesia Knowledge Forum VIII”

Phintraco Group participated again this year in “Indonesia Knowledge Forum VIII” held by PT Bank Central Asia Tbk (BCA) on 8-9 October 2019 at The Ritz Carlton Pacific Place, Jakarta. The theme [...]

READ MORE
 MitraComm Ekasarana and Phintraco Technology Participate at “The Best Contact Center Indonesia 2019”
0
0
By Phintraco
In News
Posted 10/09/2019

MitraComm Ekasarana and Phintraco Technology Participate at “The Best Contact Center Indonesia 2019”

MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event “The Best Contact Center Indonesia 2019” on Monday and Tuesday, [...]

READ MORE
 Finding the Best Solution to Avoid Fraud and Optimize Customer Experience
0
1
By Phintraco
In Articles, Blog
Posted 20/08/2019

Finding the Best Solution to Avoid Fraud and Optimize Customer Experience

Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]

READ MORE
 Phintraco Technology dan MitraComm Ekasarana Dukung Ajang “The Best Contact Center Indonesia 2018”
0
0
By Phintraco
In News
Posted 07/08/2018

Phintraco Technology dan MitraComm Ekasarana Dukung Ajang “The Best Contact Center Indonesia 2018”

Phintraco Technology dan MitraComm Ekasarana, anak perusahaan dari Phintraco Group kembali ikut berpartisipasi ke dalam ajang “The Best Contact Center Indonesia 2018” sebagai salah satu sponsor [...]

READ MORE
 Gunakan AI di Contact Center untuk Menciptakan Customer Engagement yang Lebih Baik
0
0
By Phintraco
In Blog
Posted 05/03/2018

Gunakan AI di Contact Center untuk Menciptakan Customer Engagement yang Lebih Baik

Avaya yang merupakan produk dari Phintraco Technology, anak perusahaan Phintraco Group, baru saja mengumumkan solusi nya bernama Avaya Ava. Solusi cloud Artificial Intelligence (AI) ini mendukung [...]

READ MORE
 Phintraco Technology dan MitraComm Ekasarana Dukung Ajang “The Best Contact Center Indonesia 2017”
0
0
By Phintraco
In News
Posted 14/08/2017

Phintraco Technology dan MitraComm Ekasarana Dukung Ajang “The Best Contact Center Indonesia 2017”

camera clock comb counting cycling Fishing keyboard makeup microphones mouse pack paper photographs print school sofa sunglasses underwear sofa sunglasses Menyadari akan adanya permintaan pasar [...]

READ MORE
  • About Us
  • News and Events
  • Blog
  • Career
  • Contact Us
    Member of Phintraco Group

  • Follow Us
Copyright © PT Phintraco Technology | All Rights Reserved.

Start typing and press Enter to search