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The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]

In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]

Throughout 2020, there are many changes to the business world caused by Covid-19 pandemic. It changes how businesses operate and how we work. Many key leaders have now realized the importance of [...]

Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco [...]

19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]

Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and [...]

Phintraco Technology shows another great achievements. Phintraco Technology successfully won an international award as “Enterprise Growth Partner of the Year 2019” at Avaya Engage [...]

MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event “The Best Contact Center Indonesia 2019” on Monday and Tuesday, [...]