Memantau kualitas layanan yang diberikan oleh agent merupakan hal krusial pada kegiatan bisnis saat ini. Quality monitoring menjadi metode ideal yang digunakan untuk memastikan bahwa contact [...]
September 21, 2022 – The Phintraco Group participated in the Indonesia Contact Center Association’s annual The Best Contact Center Indonesia event (ICCA). Every year, Phintraco Group [...]
The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]
Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]
2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]
Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]
Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]
Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]
Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]
Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]
During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]
Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]
In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]
Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological advancement in business operations, contact center holds a key role for [...]
Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]
Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco [...]
19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]
As technology moves so quickly in today’s digital era, it has radically transformed customer behavior as well as business operations. Now every customer can easily find out information about a [...]
To provide excellent customer service, a company must first build the right strategy. One of the best way to determine the right customer service strategy for your business is to know the [...]
6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia [...]
There are several things that can affect business growth. One of the key factors that influence business growth is employee productivity. However, many organizations face the challenge of [...]
Technology advancement comes with many advantages to help people in daily activities, and also for businesses. However, it also comes with some disadvantages and challenges. Businesses are faced [...]
The Covid-19 pandemic has caused serious economic damage. The biggest but often unspoken victims of the pandemic are businesses across the country. In Indonesia, many companies decide to stop [...]
18 July 2020 – Today, Phintraco Group are celebrating its 29th anniversary. During 29 years, Phintraco Group has been serving its customer with a wide range of ICT (Information and Communication [...]
July is a very special month for Phintraco Group because we will celebrate our 29th anniversary. For more than 28 years providing the best and innovative technology solutions for Indonesian [...]
Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and [...]
The quality of your service affects your business continuity. Customer satisfaction is important. As business grows more complex, companies must first scale effectively. Adding more employees to [...]
Phintraco Technology shows another great achievements. Phintraco Technology successfully won an international award as “Enterprise Growth Partner of the Year 2019” at Avaya Engage [...]
Phintraco Technology, a subsidiary company of Phintraco Group that focuses on Contact Center Solutions and Modern Infrastructures, held an event with its two partners, Dell EMC and VMware on [...]
Phintraco Group participated again this year in “Indonesia Knowledge Forum VIII” held by PT Bank Central Asia Tbk (BCA) on 8-9 October 2019 at The Ritz Carlton Pacific Place, Jakarta. The theme [...]
MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event “The Best Contact Center Indonesia 2019” on Monday and Tuesday, [...]
Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]
Phintraco Technology dan MitraComm Ekasarana, anak perusahaan dari Phintraco Group kembali ikut berpartisipasi ke dalam ajang “The Best Contact Center Indonesia 2018” sebagai salah satu sponsor [...]
Avaya yang merupakan produk dari Phintraco Technology, anak perusahaan Phintraco Group, baru saja mengumumkan solusi nya bernama Avaya Ava. Solusi cloud Artificial Intelligence (AI) ini mendukung [...]
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