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Archives

Tag Archives for: "Customer Experience"
Home » Customer Experience
 The Contact Center Technology Can Improve Agent Performance
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By Phintraco
In Blog
Posted 21/06/2022

The Contact Center Technology Can Improve Agent Performance

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

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 Modernize Data Center: Assist the Company’s Development
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By Phintraco
In Blog
Posted 17/05/2022

Modernize Data Center: Assist the Company’s Development

All businesses want to stay competitive and expand to generate beneficial innovations. To achieve this, many values are upheld by companies, such as agile, flexibility, and innovation. This [...]

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 Is the Simple Login process safe for a User’s Login?
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By Phintraco
In Blog
Posted 10/05/2022

Is the Simple Login process safe for a User’s Login?

Although login to a website or application through a login portal is not an effective process, it is still commonly used in our digital lives. Almost everyone goes through the login process every [...]

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 The Importance of Multi-Factor Authentication for the Financial Industry
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By Phintraco
In Blog
Posted 03/05/2022

The Importance of Multi-Factor Authentication for the Financial Industry

In recent times, the financial industry has developed. However, technological advances are making the financial industry increasingly exposed to various challenges, such as Increasing and [...]

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 Getting to know more about Multi-Factor Authentication
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By Phintraco
In Blog
Posted 26/04/2022

Getting to know more about Multi-Factor Authentication

A username and password are often used to log into an account. This method is currently considered archaic and old-fashioned. Cybercriminals continuously seek new ways to access accounts, even as [...]

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 3 High-Value Uses of Speech Analytics for Business
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By Phintraco
In Blog
Posted 29/03/2022

3 High-Value Uses of Speech Analytics for Business

Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]

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 Improve Customer Experience by Using Analytics Tools for Contact Center
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By Phintraco
In Blog
Posted 22/03/2022

Improve Customer Experience by Using Analytics Tools for Contact Center

2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]

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 How To Beat the Competitors Through Contact Center
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By Phintraco
In Blog
Posted 15/03/2022

How To Beat the Competitors Through Contact Center

Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]

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 Practical Benefits That Electronic Signatures Offer for Business
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By Phintraco
In Blog
Posted 08/03/2022

Practical Benefits That Electronic Signatures Offer for Business

2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]

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 Electronic Signature and Digital Signature: What’s the Difference?
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By Phintraco
In Blog
Posted 01/03/2022

Electronic Signature and Digital Signature: What’s the Difference?

Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]

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 Confront the Business Conditions in 2022 by Implementing Technology as a Whole to Your Company
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By Phintraco
In Blog
Posted 04/01/2022

Confront the Business Conditions in 2022 by Implementing Technology as a Whole to Your Company

The last 2 years have been rough for businesses in all industries. Many companies continue to look for the right strategy to survive and stabilize their business economy during this pandemic. [...]

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 Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance
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By Phintraco
In Blog
Posted 28/12/2021

Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

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 5 Ways to Boost Customer Engagement without a Complicated Process
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By Phintraco
In Articles, Blog
Posted 02/11/2021

5 Ways to Boost Customer Engagement without a Complicated Process

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]

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 Will Remote Agents be the Future of Contact Center?
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By Phintraco
In Articles, Blog
Posted 08/06/2021

Will Remote Agents be the Future of Contact Center?

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

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 Benefits of Moving to a Cloud Contact Center
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By Phintraco
In Blog
Posted 17/03/2021

Benefits of Moving to a Cloud Contact Center

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]

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 Omnichannel and Multichannel: What are the Differences and Which are Better?
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By Phintraco
In Blog
Posted 10/03/2021

Omnichannel and Multichannel: What are the Differences and Which are Better?

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]

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 Benefits of Using Call Recording Solutions for Contact Center
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By Phintraco
In Blog
Posted 18/01/2021

Benefits of Using Call Recording Solutions for Contact Center

In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]

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 Customer Experience Trends in 2021
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By Phintraco
In Articles, Blog
Posted 01/12/2020

Customer Experience Trends in 2021

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]

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 The Importance of Omnichannel Strategy for Business in the Digital Era
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By Phintraco
In Blog
Posted 17/11/2020

The Importance of Omnichannel Strategy for Business in the Digital Era

As technology moves so quickly in today’s digital era, it has radically transformed customer behavior as well as business operations. Now every customer can easily find out information about a [...]

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 Finding the Right Customer Service Strategy for 3 Different Generations
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By Phintraco
In Blog
Posted 05/11/2020

Finding the Right Customer Service Strategy for 3 Different Generations

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine the right customer service strategy for your business is to know the [...]

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 Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020
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By Phintraco
In Events
Posted 06/10/2020

Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020

6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia [...]

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 Leveraging Voice Biometrics to Deliver Better Contact Center Services
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By Phintraco
In Blog
Posted 19/08/2020

Leveraging Voice Biometrics to Deliver Better Contact Center Services

Technology advancement comes with many advantages to help people in daily activities, and also for businesses. However, it also comes with some disadvantages and challenges. Businesses are faced [...]

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By Phintraco
In Articles, Blog
Posted 04/02/2020

Delivering an Outstanding Customer Experience

Digital platforms have continued to evolve over the past several years. Digital era makes people (also your customers) become more digital and work in a simple and flexible way. As consumer and [...]

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 Strategies to Improve Service Quality at Your Business
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By Phintraco
In Blog
Posted 11/12/2019

Strategies to Improve Service Quality at Your Business

The quality of your service affects your business continuity. Customer satisfaction is important. As business grows more complex, companies must first scale effectively. Adding more employees to [...]

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 Customer Experience Trends for 2020
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By Phintraco
In Articles, Blog
Posted 10/12/2019

Customer Experience Trends for 2020

In today’s digital era, achieving positive customer experience is crucial. Many companies are competing  at delivering positive customer experience by utilizing technological development. In [...]

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 Improving Employee Experience for Better Customer Experience
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By Phintraco
In Articles, Blog
Posted 09/09/2019

Improving Employee Experience for Better Customer Experience

The use of advanced technology is the most important factor for business improvements, because the main purpose of technology solution is to improve your business efficiency. If a company wants [...]

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 Finding the Best Solution to Avoid Fraud and Optimize Customer Experience
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By Phintraco
In Articles, Blog
Posted 20/08/2019

Finding the Best Solution to Avoid Fraud and Optimize Customer Experience

Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]

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