Mengoptimalkan kinerja tim merupakan hal penting untuk mencapai keberhasilan dan keunggulan kompetitif dalam bisnis. Salah satu solusi yang bisa menunjang kinerja tim adalah workforce management. Penerapan workforce management yang efektif dapat membantu mengoptimalkan kinerja tim, meningkatkan produktivitas, mengurangi biaya, dan mencapai tujuan bisnis dengan lebih baik. Seiring dengan penerapan WFM, penting untuk memberdayakan karyawan dan menciptakan lingkungan kerja yang mendukung pertumbuhan dan inovasi.Simak artikel di bawah ini untuk mengetahui pengertian workforce management dan beberapa informasi terkait!

Apa yang Dimaksud Dengan Workforce Management (WFM)?

Workforce management adalah serangkaian proses terintegrasi yang digunakan oleh perusahaan untuk mengoptimalkan produktivitas karyawan. WFM adalah proses yang melibatkan perkiraan kebutuhan tenaga kerja secara efektif, serta membuat dan mengelola jadwal karyawan untuk menyelesaikan tugas tertentu setiap hari dan setiap jam. WFM melibatkan berbagai kegiatan yang memiliki tujuan untuk mengelola karyawan dengan efisien, termasuk perencanaan, penjadwalan, pengelolaan absensi, pemantauan kinerja, penggajian, dan analisis data.

Bagaimana Cara Kerja Workforce Management?

Solusi workforce management menggunakan data historis dan machine learning untuk memprediksi kebutuhan karyawan di masa yang mendatang, kemudian membuat jadwal yang paling sesuai dengan model yang diperkirakan serta secara otomatis melacak waktu dan kehadiran karyawan. Serangkaian proses WFM melibatkan semua aktivitas yang bertujuan untuk membangun dan memelihara karyawan yang produktif, dan meningkatkan efektifitas serta produktifitas mereka. Beberapa aspek dari workforce management meliputi: pengumpulan data real-time, manajemen layanan lapangan (FSM), manajemen SDM (HRM).

Manfaat Penerapan WFM Dalam Perusahaan

Workforce management system memberikan berbagai manfaat bagi perusahaan dan karena hal ini, perusahaan di beberapa sektor yang melibatkan tugas-tugas yang sangat sensitif terhadap waktu serta harus membayar karyawan setiap jam semakin banyak menggunakan software workforce management untuk meningkatkan produktivitas bisnis mereka secara keseluruhan. Berikut adalah beberapa manfaat penerapan WFM dalam perusahaan, diantaranya adalah:

Meningkatkan Keuntungan dan Produktivitas

Dengan workforce management software, perusahaan akan diberikan wawasan yang lebih baik terkait keterlibatan, kehadiran, serta produktivitas karyawan. Sehingga memungkinkan perusahaan untuk menyesuaikan pelatihan, pembinaan, dan proses untuk kinerja yang maksimum. Selain itu, Anda harus memastikan bahwa orang yang sesuai diberi tugas yang tepat pada waktu yang tepat serta di tempat yang benar. Hal ini mengakibatkan profitabilitas dan produktivitas perusahaan akan meningkat.

Mengurangi Biaya

Tugas workforce management adalah menganalisis situasi saat ini dalam perusahaan. Hasilnya, Anda akan dapat memaksimalkan sumber daya, serta mengoptimalisasi biaya tenaga kerja, dan semuanya dilakukan tanpa menurunkan kualitas pekerjaan.

Menjaga Bisnis Beroperasi Penuh dan Legal.

WFM membantu perusahaan beroperasi penuh dan legal dengan tetap memahami undang-undang nasional, lokal, dan serikat pekerja yang berlaku di suatu negara. Selain itu, WFM meminimalisir risiko ketidakpatuhan yang lebih rendah di bawah undang-undang ketenagakerjaan yang berlaku dalam suatu negara.

Meningkatkan Kepuasan Pelanggan

Mengimplementasikan WFM dalam perusahaan membantu karyawan memberikan layanan dengan pengetahuan yang membantu mereka untuk melakukan pekerjaan lebih cepat. Hal ini memiliki pengaruh besar dalam meningkatkan kepuasan pelanggan. Pelanggan cenderung lebih puas dengan layanan yang berkualitas dan sesuai dengan kebutuhan mereka, sehingga dapat memperkuat loyalitas pelanggan serta membantu bisnis mencapai kesuksesan di masa depan.

Apa Saja Hal yang Harus Diperhatikan Dalam Solusi WFM?

Ada beberapa hal yang perlu diperhatikan untuk membantu perusahaan dalam memilih solusi work force management yang sesuai dengan kebutuhan perusahaan dan bisa membantu meningkatkan efisiensi manajemen tenaga kerja serta keseluruhan kinerja bisnis. Beberapa hal yang perlu diperhatikan diantaranya adalah:

Kegunaan Sederhana

Hal pertama yang perlu dipertimbangkan dalam sistem workforce management adalah kegunaan, karena software digital yang terus berkembang seiring dengan perkembangan harapan konsumen. Sistem WFM harus sederhana dan menyenangkan untuk digunakan, karena akan dipakai oleh ratusan karyawan. Beberapa fitur dasar seperti notifikasi otomatis, alur kerja terintegrasi, serta pengelolaan tugas dari desktop hingga seluler harus mudah digunakan. Beberapa alat tambahan termasuk shift yang disimpan, drag-and-drop serta template yang disalin juga meningkatkan kegunaan, dan memberikan pengalaman yang mulus untuk semua karyawan.

Keamanan

Mempercayai sistem baru dengan data karyawan merupakan hal yang perlu diperhatikan bagi berbagai perusahaan, terlebih lagi jika berisi informasi rahasia atau keuangan. Oleh karena itu, sistem manajemen workforce management harus memiliki keamanan yang ketat. Carilah software yang memperhatikan keamanan dengan serius untuk melindungi berbagai informasi perusahaan, seperti autentikasi standar yang menyediakan sistem sign in tunggal memberikan keamanan yang ditingkatkan dan mengurangi pencurian kata sandi.

Manajemen Absensi

Penjadwalan pada workforce online dapat membuat tugas administratif manajemen absensi menjadi digital. Dibandingkan dengan formulir kertas dan proses manual yang memakan waktu, Anda bisa memanfaatkan alur kerja sederhana yang dapat diakses oleh semua anggota tim. Software WFM memungkinkan pengguna untuk melacak segala sesuatu mulai dari cuti sakit hingga cuti melahirkan. Manajer dapat menghapus proses duplikat, melihat dengan mudah, menyetujui, atau menolak request di berbagai lokasi karena data disimpan di satu tempat. Tim HR dapat menetapkan aturan maksimum dan batasan cuti untuk mencegah terlalu banyaknya karyawan yang cuti secara bersamaan.

Sistem yang Terintegrasi

Solusi workforce management yang dapat diintegrasikan dengan sistem lain yang ada di perusahaan, seperti sistem manajemen SDM, platform komunikasi internal, atau sistem manajemen kehadiran, sehingga nantinya akan membutuhkan lebih sedikit waktu dan uang untuk diimplementasikan.  

Apa Software Workforce Management Terbaik untuk Contact Center?

Workforce management dibutuhkan oleh contact center  karena memberikan berbagai manfaat termasuk meningkatkan efisiensi, produktivitas, maupun layanan. Untuk itu, contact center memerlukan software WFM terbaik. Salah satu anak perusahaan Phintraco Group, Phintraco Technology hadir menyediakan solusi WFM contact center dari Verint untuk perusahaan Anda dengan memberikan berbagai manfaat yang akan menunjang kesuksesan perusahaan dalam jangka panjang.

Memastikan Jadwal yang Tepat

Workforce Management Verint menyediakan alat yang Anda butuhkan agar organisasi Anda dapat mempertahankan fokusnya untuk memenuhi kebutuhan pelanggan, serta dirancang untuk memenuhi permintaan pelanggan yang selalu berubah dalam lingkungan yang semakin kompleks.

Meningkatkan Pengalaman Pelanggan dan Karyawan

Verint Workforce Management membantu perusahaan Anda mencapai tujuannya, memberi alat yang Anda butuhkan untuk menyediakan agent dengan jadwal yang fleksibel dan pekerjaan yang berarti untuk meningkatkan retensi karyawan.

Memberikan Agent Fleksibilitas dan Keseimbangan

Baik di kantor atau dalam perjalanan, aplikasi seluler Verint Workforce Management memungkinkan agent dengan cepat membuat, dan mendapatkan persetujuan, perubahan jadwal, pertukaran shift, waktu istirahat, serta pengalihan tugas dan saluran.

Memanfaatkan Keunggulan Cloud

Hadirkan keuntungan penerapan cloud ke manajemen tenaga kerja Anda. Nikmati manfaat peningkatan tanpa rasa khawatir dan yakinlah bahwa Anda selalu menikmati pembaruan dan penyempurnaan terbaru.

Dapatkan Solusi WFM Terbaik di Phintraco Technology!

Maksimalkan penerapan solusi WFM dengan Phintraco Technology untuk mempermudah bisnis mengelola operasional karyawan setiap hari. Anak perusahaan Phintraco Group yang bergerak di bidang infrastruktur IT, Phintraco Technology, dapat memfasilitasi integrasi dan penyederhanaan proses operasional perusahaan Anda. Selain itu, solusi workforce management optimization Phintraco Technology menawarkan alat atau software berbasis kinerja untuk membantu pengelolaan berbagai divisi perusahaan.Hubungi marketing@phintraco.com untuk informasi lebih lanjut terkait solusi workforce management.

The growth of big data in this digital era has made many companies realize the importance of digital data storage to support business operations. Because having a dedicated physical server is no longer considered efficient or economical. Companies gradually began to implement cloud computing, particularly in Indonesia. The first step that companies must take is to use virtualization technology to transform their data centers from physical to virtual. Virtualization technology is currently used as an alternative solution to increase effectiveness and efficiency. Furthermore, the virtualization technology is simple to maintain. This article will look at how virtualization can improve data center reliability.

Data Center Virtualization

Data centers, a technology whose existence is a data storage solution, are present as a solution to companies' needs in managing and accessing data. A data center is a unique location that houses a network and servers. Data centers organize, process, store, and distribute information. Unfortunately, the data center has a limited capacity, so more equipment and cutting-edge technology are required to increase its storage capacity. As a result, virtualization solutions may be considered. Virtualization in data centers is now widely used in a variety of industries. Many companies are becoming increasingly aware of the critical need for digital data storage servers, making virtualization a viable option, given that virtualization systems are more efficient, flexible, and cost-effective for IT budget allocation.

How Virtualization Improves Data Center Reliability

Virtualization is a technology with a simple concept that has a large impact on today's enterprise data centers. Before the advent of virtualization technology, companies typically focused on sprawl servers that had a high-cost load, required more space and resources, underutilized computing overloads, and processes that were still manual, making them ineffective and efficient. The presence of this virtualization can change the flaws that exist on the sprawl server and drastically alter the process. As a result, many companies are now running some of their workloads in a virtual environment. Then, explain how virtualization technology improves the data center's reliability in supporting the company's operational activities:

1. Improve Operating System Reliability

Virtualization in a data center creates a simulated or virtual computing environment that differs from the physical environment. Computer-generated operating systems are included in virtualization. This enables companies to partition a single computer or physical server into multiple virtual machines. Each virtual machine can then interact autonomously, running different operating systems or applications while sharing resources from a single host machine.

2. Maximize Flexibility

Virtualization can help to accelerate deployment, simplify operations, and reduce complexity. In addition, because management is simply monitored via a single dashboard, the company can concentrate more on improving its products and services.

3. Streamline Data Center Management

Virtualization enables centralized management and monitoring of data centers with hyper-converged infrastructure technology, allowing the IT team to focus more on developing services that add value to the business.Not only is virtualization in the data center more practical in supporting the company's operational activities, but it can also streamline its operational cost budget. If you are the owner or manager of a data center and want to reduce operational costs effectively, this virtualization method is the solution. Phintraco Technology is an IT Infrastructure company that can assist your organization with its virtualization needs. This Phintraco Group subsidiary has worked extensively with companies from various industries. Phintraco Technology can assist you in modernizing your company's data center to run more effectively and efficiently. Contact us via marketing@phitraco.com for complete information about virtualization.  Reference:https://blogs.vmware.com/virtualblocks/2019/02/20/high-reliability-datacenter/ Related article: Everything You Need to Know About SD-WAN Baca juga: 3 Alasan Pentingnya Penggunaan Solusi Workforce Management yang Handal

Companies are currently focusing on application modernization, particularly in light of the COVID-19 pandemic. Digitization is motivated by digital trends, remote work (WFH), and rising customer expectations. Businesses must evolve to thrive, which is why so many are opting for digital transformation. As enterprises modernize their applications, they will create new processes and the infrastructure to support them. In addition, a solid application modernization strategy can reduce the resources needed to run applications, improving efficiency and security. Finally, by updating business processes, lowering maintenance costs, and making data more accessible, application modernization enables enterprises to accelerate innovation and enter the market faster.

Accelerate the Modernization of Applications Across Kubernetes Platforms with Virtualization

Virtualization solutions help enterprises accelerate application modernization by streamlining infrastructure management within the Kubernetes platform. Furthermore, this solution makes it easier for developers to use data container services in on-premises and hybrid environments. This solution includes a self-service catalogue function that allows developers to optimize and customize it based on the company's needs and quickly deploy those applications across the Kubernetes platform.

Virtualization Effectively Optimizes Developer Productivity

Virtualization technology has technical applications that can improve developer productivity. Here are some examples of how this technology effectively optimizes developer productivity:

1. Easier for Operators

The first benefit gained by the company from implementing virtualization is that it makes it easier to manage virtual machines and containers using a build, run, and manage strategy. In addition, virtualization allows operators to manage all of their Kubernetes clusters from any location.

2. Better Developer Experience

Virtualization can improve the developer experience by making software better and faster. Furthermore, virtualization increases workload flexibility and mobility, API-based automation and speed to support developer self-service access.

3. More Resilient

Virtualization increases the dependability of the IT environment. In the event of a hardware failure, virtualization has the highly available ability to reduce downtime. High Availability provides methods for keeping the virtual machine running even if the hardware fails. This is a critical feature for IT environments that cannot afford machine downtime.

4. More Secure

Virtualization solutions also provide a high level of security for enterprises through the Kubernetes platform and SaaS management functions. By using virtualization, customers can meet security policies that automatically adapt to changes in a virtual system. As an example, consider the introduction of a new virtual machine. This solution will provide continuous security of both physical and virtual IT environments through a single offering and integration.

5. Better Performance

When it comes to performance when running a virtual machine, virtualization can provide a more seamless user experience. Virtualization provides exceptional performance by utilizing robust resource management and NUMA optimization, compensating for any virtualization overhead.

6. Lower Total Cost

Because of the limitations of x86 servers, many enterprises must use multiple servers, each of which operates at a fraction of its capacity. High operating costs compensate for today's high storage and processing demands. Virtualization is the most effective way for all sizes of businesses to reduce IT costs while increasing efficiency and agility.Therefore, is virtualization necessary for the enterprise? The answer is critical. Virtualization is necessary for companies, no matter how large or small can ignore it. This is because virtualization provides numerous benefits and advantages for developers in terms of company advancement. As an IT Infrastructure company, Phintraco Technology is the ideal solution for your company's virtualization requirements. Phintraco Technology has extensive experience working with various companies in various industries. With cutting-edge capabilities ready to support developers, Phintraco Technology, as a subordinary of Phintraco Group, can help you efficiently adopt Kubernetes while supporting stateful applications. Of course, with increased scalability and a variety of new features, virtualization can effectively optimize the productivity of your company's developers. Contact us via marketing@phitraco.com for more information about Virtualization solutions. Reference:https://blogs.vmware.com/vsphere/2021/01/why-choose-vmware-virtualization-kubernetes-containers.html?utm_source=rss&utm_medium=rss&utm_campaign=why-choose-vmware-virtualization-kubernetes-containers Related article: 5 Types of Storage as Enterprise Data Storage Solutions Baca juga: Memodernisasi Data Center Bantu Perusahaan Lebih Berkembang

The demand for hardware, such as servers, will rise in tandem with the advancement of information and communication technology. However, the multiple servers will complicate IT management and maintenance for the company. Furthermore, high costs for the acquisition and provision of premises will be incurred. This can occur when a new information system or application requires a new server and additional storage. As a result, a solution to the problem is required, specifically hardware or minimal hardware that can provide optimal service to increase effectiveness and efficiency while working within existing constraints, such as budget constraints. The use of virtualization technology is one solution to this problem.

What is the Virtualization?

Virtualization technology is now an alternative solution to increase effectiveness and efficiency. Furthermore, virtualization technology aids the company's IT management in its maintenance. Virtualization simulates hardware, operating systems, networks, and other components. Virtualization is used in information technology to improve the scalability of existing hardware. Multiple operating systems can run on a single computer simultaneously, thanks to virtualization. This has the potential to reduce the company's expenses significantly. Virtualization technology will be widely used in the future by companies engaged in information technology and those not solely engaged in information technology but use it to advance their business.

Benefits of Virtualization for Enterprise

Virtualization is a technology that provides numerous benefits in a variety of industries. The following are some of the benefits of such virtualization:

1. Operating cost savings

Virtualization can help enterprises optimise their technology by utilizing fewer physical servers and storage devices. This can lower the costs of power, cooling, maintenance, and space. In addition, virtualization significantly impacts operational costs, allowing companies to redirect their resources to other opportunities.

2. Reducing or eliminating downlines

Virtualization enables the operation of multiple virtual machines at the same time. As a result, virtualization can greatly increase productivity by allowing users to continue working even if their operating system or application crashes.

3. Improving IT employee productivity

Virtualization significantly reduces the workload of IT staff. For example, such staff may be responsible for server deployment, maintenance, and other technical tasks. However, virtualization technology allows them to complete those tasks in minutes.

4. Faster server provisioning and deployment

Virtualization allows for rapid provisioning and deployment of systems. For example, after provisioning a virtual server, you can clone it to create another system without spending additional money on a new physical server. Not to mention that when you buy a new server, we must also perform network wiring, server rack placement, and long and complex server installations.

5. Provides flexibility in disaster recovery

One of the most significant benefits of virtualization is the ability to quickly and securely move virtual machines from one physical server to another. Because data backup must be done quickly, regularly, and effectively, most virtualization platforms include failover automation features. This feature enables you to simulate disasters so that we can easily prevent and manage your server.Virtualization is becoming an appealing option for enterprises looking to improve their business intelligence with simpler operational systems, improve business continuity, and reduce risks. To reap the benefits of virtualization effectively, it is necessary to collaborate with the right vendor who can provide a comprehensive solution. Thus, your company can construct a strong and flexible virtual infrastructure. Phintraco Technology, a subsidiary of Phintraco Group, is the ideal solution for your company's virtualization requirements. In addition to extensive collaboration with companies from various industries, Phintraco Technology has extensive experience as an IT Infrastructure company. Phintraco Technology can assist you in making your company more advanced for the next generation. Please contact us at marketing@phitraco.com for additional information about virtualization. Reference:https://www.vmware.com/asean/solutions/virtualization.html#:~:text=Virtualization%20relies%20on%20software%20to,of%20scale%20and%20greater%20efficiency Related article: 3 Main Focus Modernize Data Center in The Digital Age Baca juga: Data Center Tradisional vs Data Center Modern: Apa Perbedaannya?

For some businesses, the modernization of workplace management is a new adaptation due to the increasing complexity of the modern workplace. Alongside the rapid evolution of technology, the evolution of human resources must also accelerate. The focus of workforce management is to utilize technology that employees will use to perform work tasks, ranging from those that are needed to those that have been completed. This concept is gaining popularity as it has increased company productivity.

The Reasons for Implementing Reliable Workforce Management Solutions

Many businesses today find it difficult to expand. This is due to the manager's inability to adjust to the new era—a period in which technology has taken precedence in the contact center system. Without modernization and digitization, businesses will likely fall further and further behind in customer service. Therefore, businesses must implement workforce management solutions that adhere to the most current conditions. Here are 3 reasons why your company needs to use reliable workforce management:

1. Offering a flexible workplace

According to research conducted by Business Insider, many employees desire a flexible work environment to enhance their performance in dynamic situations. Companies require the most recent department-specific technological support to developing work flexibility that can provide benefits. Workforce management technology is a dependable technology. With an intelligent workforce management solution, employees of a company can achieve work flexibility.

2. Proving an easy-to-use interface

Another reason for implementing a reliable workforce management solution is to simplify and not complicate employees' daily operations. Therefore, the software's usability is a crucial factor that must be considered. Software with many features and a difficult-to-understand interface is not necessarily the best option. If you want employees to continue to be productive, the software must-have features and interfaces that are simple to use. Prioritize software that simplifies access to all essential information, such as attendance sheets and performance logs, within a single work system.

3. Using Artificial Intelligence (AI)

As is common knowledge, AI technology has numerous advantages in the business world. Utilizing artificial intelligence in workforce management enables a company to anticipate workforce requirements. The company can accurately estimate which areas require a labor increase or decrease. Accurate forecasts have a positive effect on the performance of a business. In addition to accuracy, AI technology promises convenience in multiple areas, thereby enhancing work productivity.

Obtain the Best Workforce Management Now!

By dedicating technology to specific tasks, your employees can devote more time to product and service development. With the assistance of modern technology, it is easier for us to complete any task. In addition, this adaptation is carried out so that the user can view and comprehend work-related information as quickly as possible. To implement a workforce management solution, companies must immediately begin planning. Maximize the implementation of workforce management solutions with Phintraco Technology to make it simpler for businesses to manage employee operations daily. Phintraco Group's subsidiary engaged in IT infrastructure, Phintraco Technology, can facilitate the integration and simplification of your company's operational processes. In addition, Phintraco Technology's workforce management solution offers performance-based tools or software to aid in the management of companies' various divisions. Contact us at marketing@phintraco.com for more information regarding workforce management solutions. Related Article:4 Reasons Why Hyperconverged Infrastructure May be Worth Your Company Investment Baca Juga:

Apakah Proses Login Sederhana Selalu Menguntungkan Pelanggan?

Maximizing the back office is one of the essential factors that companies must consider. The back office department plays a significant role in its operations through its tasks. If the company is able to maximize the back office department, then all company operations will run smoothly. For instance, there is no customer interaction in the accounting, finance, administration, auditing, data processing, tax, and personnel processes. Maximizing the back office will be simple to synergize skills and work habits with all associated parties. In addition, maximizing the back office is extremely beneficial for supporting the company's front-line functions in its pursuit of excellence.

Implementing Workforce Management in the Back Office

Implementing workforce management or WFM is a crucial component of any effort to maximize back office department performance. This technology is an answer to the challenges that the back office department frequently. The reason for this is that the back office department performs various tasks requiring distinct skill sets. Moreover, most back offices lack real-time automation to monitor operational performance. WFM is specifically designed to help companies manage work management, such as in the back office department, and can address these challenges. In addition, the most recent WFM solutions provide numerous benefits for maximizing and enhancing employee performance in a company or organization.

Benefits of Implementing WFM for Back Office Departments

Of course, the company's management is interested in the direct impact this WFM technology investment will have on the company's operations. However, workforce management benefits all company departments, particularly the back office department. Here, we examine the benefits of WFM for maximizing back office department performance.

1. Employee optimization and cost savings

A major benefit of implementing a cloud-based management workforce is the simplicity of fully automated task allocation, saving you a great deal of time and money.

2. Customer Experience

With WFM, every customer interaction can be automatically updated. The data is also integrated with the mobile locations of the workforce to produce more intelligent task allocation and satisfied customers.

3. Employee Performance Management

WFM provides companies with a deeper understanding of employee engagement rates, allowing them to place greater emphasis on what drives employee productivity. In addition, employers can reward employees more effectively when they thoroughly understand each back office's operation.

4. Visibility and Transparency

The WFM system enables back office supervisors to access and analyze employee performance from multiple perspectives, including attendance, location, and other back office activities. With real-time monitoring, the back office supervisor can monitor and verify all reports without waiting until the evening. A cloud-based platform helps management run a more transparent, efficient, and scalable business. When more data is captured from offline activities and entered into the system, this can improve the company's management's visibility.That benefits maximize the back office department by implementing workforce management. Maximize the back office is one way to enhance employee performance so that they are always proactive, disciplined, and supportive of the organization's strategy. The objective of building performance is for each employee to create a culture of ethical and intelligent trust in its plan execution. With the improvement of the back office department's performance, solid internal control will be established, which will greatly assist in maintaining the company's reputation and credibility.It is time to consider that the availability of workforce management solutions will make it easier for us to manage the workload while maintaining labor supply. Why not maximize the potential of something if it is less difficult? As a company specializing in IT infrastructure, Phintraco Technology offers dependable workforce management solutions for your company. Phintraco Technology, a subsidiary of the Phintraco Group, has experience managing company employees from various industries. In addition, you can reduce costs by managing the appropriate workforce to complete existing workloads, drive business growth, and boost employee productivity. Contact us at marketing@phintraco.com for more information on our workforce management solution that effectively improves employee performance. Reference:https://www.verint.com/wp-content/uploads/dmg-benefits-of-workforce-management-for-back-office-operating-departments.pdf Related Article:3 Benefits of Conducting Quality Monitoring for Contact Center Baca Juga:

UcaaS Hadirkan Solusi Komunikasi dan Kolaborasi yang Lebih Fleksibel