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Archives

Tag Archives for: "IT Solutions"
Home » IT Solutions
 Tips Memilih Solusi Pemantauan Performa Aplikasi Terbaik
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0
By Phintraco
In Blog
Posted 15/02/2023

Tips Memilih Solusi Pemantauan Performa Aplikasi Terbaik

Dalam bidang IT, pemantauan performa aplikasi sangat penting untuk membantu memastikan bahwa aplikasi perusahaan berjalan tanpa kendala dan menyediakan layanan yang diharapkan oleh karyawan, [...]

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 Fitur Utama Dari Application Performance Monitoring
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0
By W
In Blog
Posted 11/01/2023

Fitur Utama Dari Application Performance Monitoring

Application performance monitoring membantu perusahaan meningkatkan pengalaman pengguna pada skala komputasi modern. Observabilitas umumnya hanya digunakan pada aplikasi seluler, website, dan [...]

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 Virtualization: A Technology that Brings Many Benefits
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By Phintraco
In Blog
Posted 04/10/2022

Virtualization: A Technology that Brings Many Benefits

The demand for hardware, such as servers, will rise in tandem with the advancement of information and communication technology. However, the multiple servers will complicate IT management and [...]

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 3 Reasons Why Implementing a Reliable Workforce Management Solution is Essential
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By Phintraco
In Blog
Posted 20/09/2022

3 Reasons Why Implementing a Reliable Workforce Management Solution is Essential

For some businesses, the modernization of workplace management is a new adaptation due to the increasing complexity of the modern workplace. Alongside the rapid evolution of technology, the [...]

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 4 Workforce Management Benefits to Maximize the Back Office Department
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By Phintraco
In Blog
Posted 13/09/2022

4 Workforce Management Benefits to Maximize the Back Office Department

Maximizing the back office is one of the essential factors that companies must consider. The back office department plays a significant role in its operations through its tasks. If the company is [...]

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 Workforce Management (WFM): Improving Employee Productivity and Performance
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By Phintraco
In Blog
Posted 06/09/2022

Workforce Management (WFM): Improving Employee Productivity and Performance

The success of a business is closely tied to the performance of its employees. Therefore, the implementation of workforce management that enhances employee performance is essential. Workforce [...]

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 Overcoming the Challenges of Financial Institutions’ Data Growth
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By Phintraco
In Blog
Posted 16/08/2022

Overcoming the Challenges of Financial Institutions’ Data Growth

In the business world, data is frequently used to collect client and vendor information for the company’s needs. Therefore, data is one of the important assets supporting the [...]

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 5 Types of Storage as Enterprise Data Storage Solutions
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By Phintraco
In Blog
Posted 09/08/2022

5 Types of Storage as Enterprise Data Storage Solutions

A company possesses a data set; the larger the company, the larger the data set. As company data grows exponentially, it must be stored on a storage medium to ensure its security. Storage is a [...]

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 Hybrid Storage: The Right Solution to Face The Next Normal
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1
By Phintraco
In Blog
Posted 02/08/2022

Hybrid Storage: The Right Solution to Face The Next Normal

The existence of Covid-19 has transformed business practices into the next normal. The implementation of an offline-and-online-capable work system is enhanced. This is implemented to reduce the [...]

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 The Contact Center Technology Can Improve Agent Performance
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By Phintraco
In Blog
Posted 21/06/2022

The Contact Center Technology Can Improve Agent Performance

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

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 UcaaS Provides Flexible Communication and Collaboration Solutions
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By Phintraco
In Blog
Posted 14/06/2022

UcaaS Provides Flexible Communication and Collaboration Solutions

The use of technology in enterprise management aims to maximize employee work productivity as well as improve business efficiency and effectiveness. Likewise in the use of information [...]

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 UCaaS: The Future of Business Communication
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By Phintraco
In Blog
Posted 07/06/2022

UCaaS: The Future of Business Communication

Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate [...]

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 Traditional Data Center vs Modern Data Center: What Is the Difference?
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By Phintraco
In Blog
Posted 31/05/2022

Traditional Data Center vs Modern Data Center: What Is the Difference?

As a technology that exists to serve as a data storage solution, Data Center offers a response to the growing need to store and retrieve company data. Data centers have existed since the [...]

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 3 Main Focus Modernize Data Center in The Digital Age
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By Phintraco
In Blog
Posted 24/05/2022

3 Main Focus Modernize Data Center in The Digital Age

Technology modernization has become the most recent industrial and technological advancements trend in today’s digital era. Data center modernization endeavors to modernize data centers to [...]

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 Modernize Data Center: Assist the Company’s Development
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By Phintraco
In Blog
Posted 17/05/2022

Modernize Data Center: Assist the Company’s Development

All businesses want to stay competitive and expand to generate beneficial innovations. To achieve this, many values are upheld by companies, such as agile, flexibility, and innovation. This [...]

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 Is the Simple Login process safe for a User’s Login?
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By Phintraco
In Blog
Posted 10/05/2022

Is the Simple Login process safe for a User’s Login?

Although login to a website or application through a login portal is not an effective process, it is still commonly used in our digital lives. Almost everyone goes through the login process every [...]

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 The Importance of Multi-Factor Authentication for the Financial Industry
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By Phintraco
In Blog
Posted 03/05/2022

The Importance of Multi-Factor Authentication for the Financial Industry

In recent times, the financial industry has developed. However, technological advances are making the financial industry increasingly exposed to various challenges, such as Increasing and [...]

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 Getting to know more about Multi-Factor Authentication
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By Phintraco
In Blog
Posted 26/04/2022

Getting to know more about Multi-Factor Authentication

A username and password are often used to log into an account. This method is currently considered archaic and old-fashioned. Cybercriminals continuously seek new ways to access accounts, even as [...]

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 Everything You Need to Know About SD-WAN
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By Phintraco
In Blog
Posted 19/04/2022

Everything You Need to Know About SD-WAN

Nowadays, many companies want to transform their system into cloud-based systems because technological developments make cloud systems more reliable and secure for companies. Migration of [...]

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 SD-WAN Supports Remote Work
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By Phintraco
In Blog
Posted 12/04/2022

SD-WAN Supports Remote Work

Recently, cloud systems have been widely used by companies. There are many conveniences that companies get when using a cloud system. Some of the advantages of using a cloud system are easy to [...]

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 Poor Network Performance: The Ultimate Business Processes Disruptor
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By Phintraco
In Blog
Posted 05/04/2022

Poor Network Performance: The Ultimate Business Processes Disruptor

Many companies are trying to achieve their best digital transformations to keep up with evolving market trends, increasing customer demands, and intense competition. Unfortunately, traditional [...]

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 Practical Benefits That Electronic Signatures Offer for Business
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By Phintraco
In Blog
Posted 08/03/2022

Practical Benefits That Electronic Signatures Offer for Business

2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]

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 Electronic Signature and Digital Signature: What’s the Difference?
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By Phintraco
In Blog
Posted 01/03/2022

Electronic Signature and Digital Signature: What’s the Difference?

Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]

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 Improve the Effectiveness of Post-pandemic Business Communication
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By Phintraco
In Blog
Posted 15/02/2022

Improve the Effectiveness of Post-pandemic Business Communication

A Gartner survey said more than 80% of company leaders plan to allow their employees to work from anywhere or work outside the office even after the COVID-19 pandemic. The COVID-19 pandemic has [...]

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 Unified Communication Solution: The Right Solution for Startups
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By Phintraco
In Blog
Posted 08/02/2022

Unified Communication Solution: The Right Solution for Startups

The pandemic still haunts the world. This situation forces the company to continuously set the right strategy to always be at the forefront and not be defeated by the pandemic. Technology [...]

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 Important Benefits of Hyper Converged Infrastructure for Your Company
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By Phintraco
In Blog
Posted 01/02/2022

Important Benefits of Hyper Converged Infrastructure for Your Company

As technology continues to develop, IT devices are also becoming more complex. It also drives a higher need for modern database requirements. One of the solutions for companies to overcome this [...]

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 Traditional Infrastructure vs. Hyperconverged Infrastructure: What’s the Difference?
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By Phintraco
In Blog
Posted 25/01/2022

Traditional Infrastructure vs. Hyperconverged Infrastructure: What’s the Difference?

Technology that is continuously developing urges companies to update their IT systems constantly. IT systems that have not been updated for so long will be considered a traditional [...]

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 Make Your Company More Innovative Using Hyper-converged Infrastructure
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By Phintraco
In Articles, Blog
Posted 18/01/2022

Make Your Company More Innovative Using Hyper-converged Infrastructure

In the current digital era, companies are getting more competitive, competing to win the best position in their industry. Companies must continuously innovate to create the best business for [...]

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 3 Key Areas of Modern IT Infrastructure
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By Phintraco
In Articles, Blog
Posted 11/01/2022

3 Key Areas of Modern IT Infrastructure

Technology is developing very fast. Technological developments make various kinds of IT infrastructure more straightforward and faster. Companies must continuously follow technological [...]

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 Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance
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By Phintraco
In Blog
Posted 28/12/2021

Contact Center Trends 2022: Utilizing Technology to Improve Contact Center Performance

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

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 Tech Trends 2022 by Gartner, Help Your Business Grow
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By Phintraco
In Articles, Blog
Posted 21/12/2021

Tech Trends 2022 by Gartner, Help Your Business Grow

The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]

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 Modernizing IT Infrastructure for a Digital Era Competition
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By Phintraco
In Articles, Blog
Posted 14/12/2021

Modernizing IT Infrastructure for a Digital Era Competition

The COVID-19 pandemic has forced companies to implement digital-based services. Many companies are starting to develop digital services to make business processes easier for customers. In this [...]

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 Voice Biometrics: Solution to Improve Contact Center Services
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By Phintraco
In Articles, Blog
Posted 23/11/2021

Voice Biometrics: Solution to Improve Contact Center Services

Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]

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 Improve Fraud Detection Using Voice Biometrics Solution
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By Phintraco
In Articles, Blog
Posted 16/11/2021

Improve Fraud Detection Using Voice Biometrics Solution

Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]

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 3 Benefits of Conducting Quality Monitoring for Contact Center
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By Phintraco
In Articles, Blog
Posted 09/11/2021

3 Benefits of Conducting Quality Monitoring for Contact Center

Quality monitoring is one of the essential elements needed to measure the contact center’s performance. Quality monitoring helps measure the success of a contact center because companies [...]

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 5 Ways to Boost Customer Engagement without a Complicated Process
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By Phintraco
In Articles, Blog
Posted 02/11/2021

5 Ways to Boost Customer Engagement without a Complicated Process

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]

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 How to Boost the Effectiveness of Contact Center Quality Monitoring
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By Phintraco
In Articles, Blog
Posted 19/10/2021

How to Boost the Effectiveness of Contact Center Quality Monitoring

Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]

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 Keys to Achieve a Successful Customer Engagement Strategy
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By Phintraco
In Articles, Blog
Posted 12/10/2021

Keys to Achieve a Successful Customer Engagement Strategy

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

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 Strategies to Ensure Reliability and Security of Digital Services in the Banking Industry
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0
By Phintraco
In Articles, Blog
Posted 05/10/2021

Strategies to Ensure Reliability and Security of Digital Services in the Banking Industry

The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]

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 Ensuring Mobile Banking Application Security in High-Risk Device
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By Phintraco
In Blog
Posted 14/09/2021

Ensuring Mobile Banking Application Security in High-Risk Device

It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]

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 4 Reasons Why Hyperconverged Infrastructure May be Worth Your Company Investment
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By Phintraco
In Blog
Posted 07/09/2021

4 Reasons Why Hyperconverged Infrastructure May be Worth Your Company Investment

An IT leader is responsible for finding the right solutions to achieve greater efficiencies, easier IT management, better IT security, and cost savings for companies. Everything needs to be more [...]

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 Converged Infrastructure and Hyperconverged Infrastructure: What’s the Difference?
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0
By Phintraco
In Articles, Blog
Posted 30/08/2021

Converged Infrastructure and Hyperconverged Infrastructure: What’s the Difference?

For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]

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 4 Keys to Successful Digital Transformation
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By Phintraco
In Articles, Blog
Posted 25/07/2021

4 Keys to Successful Digital Transformation

The idea of digital transformation is closely related to digital transformation but what does this mean particularly for companies? And how do businesses navigate the keys to successful digital [...]

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 Will Remote Agents be the Future of Contact Center?
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0
By Phintraco
In Articles, Blog
Posted 08/06/2021

Will Remote Agents be the Future of Contact Center?

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

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 Overcoming the Contact Center Challenges with Workforce Management Solutions
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By Phintraco
In Blog
Posted 01/06/2021

Overcoming the Contact Center Challenges with Workforce Management Solutions

Workforce management solutions have been around in contact centers operation for ages. Until now, the function of workforce management (WFM) solutions may look the same – to predict how many [...]

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 5 In-Demand IT Skills in 2021 and Beyond
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0
By Phintraco
In Articles, Blog
Posted 20/05/2021

5 In-Demand IT Skills in 2021 and Beyond

Nowadays, it feels like technology is progressing faster than ever. But, is it true? The answer is yes, it absolutely is. Almost all human activities are supported and simplified by the [...]

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 4 Reasons to Modernize IT Infrastructure
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0
By Phintraco
In Articles, Blog
Posted 13/05/2021

4 Reasons to Modernize IT Infrastructure

In a company environment, agility becomes a must-have capability to compete in today’s business world. To create an agile culture, a company needs to have a reliable IT infrastructure. It is [...]

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 Data Center Tiers: Definition and Differentiation
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0
By Phintraco
In Articles, Blog
Posted 06/05/2021

Data Center Tiers: Definition and Differentiation

In data center, there are classification levels called Tiers. As it stands now, there are four tiers – tier 1, tier 2, tier 3, and tier 4.  They are defined differently. Have you heard about the [...]

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 What is Data Center: Definition and Its Functions
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0
By Phintraco
In Blog
Posted 29/04/2021

What is Data Center: Definition and Its Functions

Nowadays, most of companies have shifted to digital workplace. This transition has been accelerated because of the pandemic, which requires companies to utilize digital activities at its best. [...]

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 Is It Important to Implement Virtual Desktop Infrastructure for Your Business?
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0
By Phintraco
In Blog
Posted 22/04/2021

Is It Important to Implement Virtual Desktop Infrastructure for Your Business?

Generally, Virtual Desktop Infrastructure (VDI) is a technology that makes all desktop environment such as files, folders, tools, widgets, and applications are stored remotely on a server rather [...]

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 Ensuring Business Continuity in Unprecedented Times with Virtual Desktop Infrastructure
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By Phintraco
In Blog
Posted 15/04/2021

Ensuring Business Continuity in Unprecedented Times with Virtual Desktop Infrastructure

For most companies, building remote work environment could bring new challenges. Why is that so? It happens because there are many aspects that we need to consider when implementing remote work [...]

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 5 Tips to Create a Secure Digital Banking Experience
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0
By Phintraco
In Articles, Blog
Posted 08/04/2021

5 Tips to Create a Secure Digital Banking Experience

Banks and financial institutions strategically aim for their customers to do more with digital platform to do financial transactions. They continue to develop the services available on their [...]

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 Keylogging Attacks: A Risk that Mobile Banking App Users Should be Aware of
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0
By Phintraco
In Blog
Posted 01/04/2021

Keylogging Attacks: A Risk that Mobile Banking App Users Should be Aware of

Physical interaction restriction during the COVID-19 period has had a wide impact on various sectors. All of our activities are done virtually, including for doing financial transactions. We can [...]

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 Overcoming Digital Banking Security Challenges
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0
By Phintraco
In Blog
Posted 24/03/2021

Overcoming Digital Banking Security Challenges

During COVID-19 pandemic, customer’s awareness of digital banking increases and this rapid shift has made digital banking services acceleration necessary for Indonesian banking sectors. Nowadays, [...]

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 Benefits of Moving to a Cloud Contact Center
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0
By Phintraco
In Blog
Posted 17/03/2021

Benefits of Moving to a Cloud Contact Center

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]

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 Omnichannel and Multichannel: What are the Differences and Which are Better?
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0
By Phintraco
In Blog
Posted 10/03/2021

Omnichannel and Multichannel: What are the Differences and Which are Better?

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]

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 The Business Benefits of Using Application Performance Monitoring
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0
By Phintraco
In Blog
Posted 03/03/2021

The Business Benefits of Using Application Performance Monitoring

In today’s digital era, most companies are moving digital forward rapidly and starting to use digital platform to run their business. When business activities related to customer interactions and [...]

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 What is Application Performance Monitoring and Why is It Important for Companies?
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0
By Phintraco
In Blog
Posted 24/02/2021

What is Application Performance Monitoring and Why is It Important for Companies?

In today’s digital era, the role of an application is not just part of a business — in most cases, it has been evolving into company’s business. For customers, the quality of their experience in [...]

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 Strategies for Choosing Unified Communication Solutions for Businesses
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0
By Phintraco
In Articles, Blog
Posted 17/02/2021

Strategies for Choosing Unified Communication Solutions for Businesses

Unified Communication is a solution that combines multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing, not limited by [...]

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 Improving Business Communication Effectiveness with Unified Communication Solutions
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0
By Phintraco
In Articles, Blog
Posted 03/02/2021

Improving Business Communication Effectiveness with Unified Communication Solutions

Technology has a big impact on business operations. One of the most essential roles of technology in today’s business is for improving business communication effectiveness, both for internal [...]

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 Building a More Resilient Business in Times of Uncertainty
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0
By Phintraco
In Blog
Posted 26/01/2021

Building a More Resilient Business in Times of Uncertainty

Pandemic is not over yet. If we are looking back at 2020, pandemic has affected every business aspects — it has forced many companies to lay off their employees and close or shrink operations. On [...]

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 Benefits of Using Call Recording Solutions for Contact Center
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0
By Phintraco
In Blog
Posted 18/01/2021

Benefits of Using Call Recording Solutions for Contact Center

In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]

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 Organizations Need to Make Use of Technology as a Key to Business Success
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0
By Phintraco
In Blog
Posted 12/01/2021

Organizations Need to Make Use of Technology as a Key to Business Success

Throughout 2020, there are many changes to the business world caused by Covid-19 pandemic. It changes how businesses operate and how we work. Many key leaders have now realized the importance of [...]

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 Contact Center Trends and Key Strategies for 2021
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0
By Phintraco
In Blog
Posted 04/01/2021

Contact Center Trends and Key Strategies for 2021

Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological advancement in business operations, contact center holds a key role for [...]

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 The Differences Between Digitization, Digitalization, and Digital Transformation: Which Stage is Your Company at?
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0
By Phintraco
In Articles, Blog
Posted 23/12/2020

The Differences Between Digitization, Digitalization, and Digital Transformation: Which Stage is Your Company at?

Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]

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 Emerging Cloud Computing Trends to Watch in 2021
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0
By Phintraco
In Articles, Blog
Posted 18/12/2020

Emerging Cloud Computing Trends to Watch in 2021

The events and changes in the business world throughout 2020 have given their contribution to the technology-related predictions for 2021, such as cloud computing trends. In the past few years, [...]

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 Digital Transformation Trends in 2021
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0
By Phintraco
In Blog
Posted 15/12/2020

Digital Transformation Trends in 2021

In the past six months, the pandemic forced businesses to digitally transform. Many companies are shifting their digital transformation programs during pandemic into high gear and have already [...]

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 Customer Experience Trends in 2021
0
0
By Phintraco
In Articles, Blog
Posted 01/12/2020

Customer Experience Trends in 2021

Customer experience is a key success factor that determines customer satisfaction rate and brand loyalty. It is the only factor that leaves a positive lasting impact on the customer’s mind. [...]

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 Phintraco Technology Wins “Growth Partner of the Year” Award at Avaya Partner Summit 2020
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0
By Phintraco
In News
Posted 19/11/2020

Phintraco Technology Wins “Growth Partner of the Year” Award at Avaya Partner Summit 2020

Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco [...]

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 Phintraco Group Participates at The Best Contact Center Indonesia 2020
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0
By Phintraco
In Events
Posted 19/11/2020

Phintraco Group Participates at The Best Contact Center Indonesia 2020

19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]

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 The Importance of Omnichannel Strategy for Business in the Digital Era
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0
By Phintraco
In Blog
Posted 17/11/2020

The Importance of Omnichannel Strategy for Business in the Digital Era

As technology moves so quickly in today’s digital era, it has radically transformed customer behavior as well as business operations. Now every customer can easily find out information about a [...]

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 Phintraco Technology Wins “New Partner Award” at Amplify 2020 – Dynatrace Partner Program
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0
By Phintraco
In News
Posted 13/11/2020

Phintraco Technology Wins “New Partner Award” at Amplify 2020 – Dynatrace Partner Program

Phintraco Technology was recognized as the winner of Dynatrace’s “New Partner Award”. The award was presented at “Amplify 2020 – Dynatrace Partner Program” held by Dynatrace virtually on [...]

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 Finding the Right Customer Service Strategy for 3 Different Generations
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0
By Phintraco
In Blog
Posted 05/11/2020

Finding the Right Customer Service Strategy for 3 Different Generations

To provide excellent customer service, a company must first build the right strategy. One of the best way to determine the right customer service strategy for your business is to know the [...]

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 Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020
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0
By Phintraco
In Events
Posted 06/10/2020

Supporting Companies to Remain Innovative Amidst Uncertainty, Phintraco Group Participates in Indonesia Knowledge Forum IX – 2020

6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia [...]

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 5 Cloud Computing Benefits for Business Success
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0
By Phintraco
In Articles, Blog
Posted 15/09/2020

5 Cloud Computing Benefits for Business Success

In the past few years, cloud computing benefits for business have brought a significant transformation for all across, irrespective of industry and size of the companies. Cloud computing means [...]

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 Ensuring Employees’ Productivity with Workforce Management Solutions
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By Phintraco
In Blog
Posted 28/08/2020

Ensuring Employees’ Productivity with Workforce Management Solutions

There are several things that can affect business growth. One of the key factors that influence business growth is employee productivity. However, many organizations face the challenge of [...]

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 Leveraging Voice Biometrics to Deliver Better Contact Center Services