Confront the Business Conditions in 2022 by Implementing Technology as a Whole to Your Company
The New Normal Is Not New AnymoreIn 2022, people are starting to get used to the new-normal lifestyle. Hence, this new-normal lifestyle will become a "normal" or ordinary thing for everyone. Working virtually or working from anywhere will be applied by more companies. Customers will also get used to shopping online from home. Even if you want to travel, they want to have a different experience. The acceleration of digital transformation that occurred from 2020 until now must be updated because people will quickly switch to a product that has a better and safer customer experience.Empathy is predicted to be crucial in improving customer experience in 2022 because customers will not quickly remember the experiences offered by the company. This pandemic period has made most people more sensitive because of the lifestyle changes. Therefore, customers will quickly remember if there are different experiences offered. Therefore, designing the right technology solutions by knowing your customer's needs and leveraging personal touch is the key to creating a unique or special customer experience.
Whole Tech Experience: Implementing Technology as a WholeThe era that is continuously developing has made technology advances more sophisticated. Thus, utilizing technology is one of the right strategies to build and provide the best results for customers and stakeholders. Simplifying business processes and achieving cost efficiencies to maximize revenue can implement collaboration among various technology solutions to streamline business processes and achieve cost efficiencies to maximize revenue. Phintraco Group and subsidiaries offer a wide range of technology solutions that you can apply to your company as a whole. The best technology solutions from Phintraco Group and subsidiaries are ready to support your company from IT systems to back-end, front-end, middle-end and end-to-end. Phintraco Group has one of the subsidiaries that provide IT Infrastructure services called Phintraco Technology. Then Phintraco Consulting, commonly referred to as PhinCon, is a company engaged in the IT Consultant specialization for those who need accelerated business growth. Aplikas Servis Pesona, focused on IT Security. Besides, Phintraco Group also has a subsidiary specializing in customer experience called Mitracomm Ekasarana, which will provide the best customer service agents to serve your company's customers. Apply #WholeTechExperience to your company and use technology solutions thoroughly. Create a work environment that can improve employee performance and customer experience, which will increase company revenue with optimal cost efficiency. Contact us at email@example.com to find out more about the right technology solutions for you to apply to your company. References:https://www.appnovation.com/blog/2021--08-how-build-experiences-where-technology-felt-not-seenhttps://www.ringcentral.com/us/en/blog/total-experience-why-tx-is-the-new-tech-buzzword-you-need-to-know/https://www.technologyreview.com/2021/12/09/1040705/in-the-experience-economy-systems-of-experience-take-center-stage/
Phintraco Group Participates at The Best Contact Center Indonesia 2020
19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two subsidiaries, Mitracomm Ekasarana and Phintraco Technology as one of sponsors and panelists.
Even though it was held virtually because of the pandemic, it did not reduce the enthusiasm of the participants in joining the entire activities of this event, from competition to the contact center conference.
The competitions in The Best Contact Center Indonesia 2020 were classified into 3 categories: individual, teamwork, and corporate categories. This competition had participats from more than 52 instances, both from government and public institutions, as well as private companies in Indonesia with total 265 participants and 122 winners.
According to the purpose of the event, that was to improve the role of contact center toward customer service quality, the contact center conference presented 10 professional speakers, contact center practitioners and consultants from various companies and contact center solution providers. Mitracomm Ekasarana, as a subsidiary of Phintraco Group, also be one of speakers in this contact center conference.
Wibowo Putra as a Sales Manager representing Phintraco Group, delivered his presentation about "Toward Irreplaceable Services" in the Contact Center Conference. The materials delivered the overall condition of contact center in Indonesia, such as its development and also the challenges.
MitraComm Ekasarana as a Business Process Outsourcing company in Indonesia, is very understand about the condition, development, and challenges in contact center world. MitraComm is committed to always deliver its best solutions and services for contact center by ensuring that all provided solutions and services are always updated with the technological development, meet the all growing expectations and needs of our clients, in line with the customer behavioral change, and also ensure that all agents and staffs are also updated with technological development.
With those strategies and understanding, MitraComm are always able to ensure that all MitraComm’s valued clients has contact center at its best quality and work as a key factor for company’s growth.
As a contact center solution provider, MitraComm Ekasarana and Phintraco Technology hope that with their contribution at the event “The Best Contact Center Indonesia 2020”, will give new spirits for all contact center practitioners. Therefore, the development of contact center in Indonesia will be much better in the future, and will increasingly provide awareness to industry practitioners about the importance of having a reliable contact center.
At present, contact center plays an essential role in today’s businesses, because it is a front line for them to communicate and interact with their customers and supporting business performance during times of crisis. MitraComm Ekasarana and Phintraco Technology are ready to help companies to develop their contact center by providing best solutions and services that can be tailored to each of clients’ needs.
MitraComm Ekasarana and Phintraco Technology Participate at “The Best Contact Center Indonesia 2019”
MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event "The Best Contact Center Indonesia 2019" on Monday and Tuesday, 9 to 10 September 2019, as one of sponsors and participated in exhibition for this event.
This event was held by the Indonesia Contact Center Association (ICCA), at Shangri-La Hotel, Jakarta.
The Best Contact Center Indonesia 2019 had two-day conferences by holding a National Seminar with "Artificial Intelligence (AI) is today's advanced technology in developing Contact Center now and in the future" as its topic. This event also offered the exhibition booth for participants who want to know and learn more about Contact Center solutions in Indonesia.
Besides conference and exhibition, The Best Contact Center Indonesia 2019 also held a competition for Contact Centers with 3 categories, those are Individual Category, Teamwork Category, and Corporate Category. The competition, which was organized by the Indonesia Contact Center Association (ICCA), was participated by 52 companies with 390 participants and 170 judges.
The competition at The Best Contact Center Indonesia 2019 had a purpose to give support and appreciation for the competent Contact Center practitioners. So, it is expected that their competencies will increase along with the support and appreciation for those who become a part of Contact Center.
As a company focused on Contact Center solutions, MitraComm Ekasarana and Phintraco Technology hopes that with their contribution at The Best Contact Center Indonesia 2019, it will increasingly give awareness about the importances of the best Contact Center for business development, supporting the improvement of Contact Center competencies in Indonesia, especially for service sectors, and increasing the contribution of Contact Center in supporting a successful business.Further Information:firstname.lastname@example.orgRead the Indonesian version at www.phintraco.com
Phintraco Technology dan MitraComm Ekasarana Dukung Ajang “The Best Contact Center Indonesia 2017”
Menyadari akan adanya permintaan pasar yang mewajibkan perusahaan untuk memberikan solusi efektif dalam meningkatkan hubungan pelanggan dan mendorong efisiensi bisnis melalui agent contact center, Phintraco Technology dan MitraComm Ekasarana anak perusahaan dari Phintraco Group turut berpartisipasi dalam memberikan dukungannya di ajang “The Best Contact Center Indonesia 2017” sebagai salah satu sponsor di acara tersebut.
Acara yang diselenggarakan oleh Indonesia Contact Center Association (ICCA) pada hari Kamis, 10 Agustus 2017 ini bertempat di Birawa Ballroom – Bidakara Hotel Jl. Jend. Gatot Subroto Kav. 7 1-7, Pancoran, South Jakarta. Di ajang ICCA 2017 kali ini mengangkat topik mengenai Employee Engagement yang juga menjadi salah satu kategori yang dilombakan dalam ajang “The Best Contact Center Indonesia 2017”. Disebutkan bahwa hal ini akan menjadi acuan bahwa Employee Engagement telah diterapkan oleh berbagai contact center dalam membangun keterlibatan atau keterikatan karyawan.
Untuk bisa mendapatkan penghargaan sebagai “The Best Employee Engagement” setiap perusahaan mengikuti lomba kemampuan contact center untuk menunjukkan program kerja dalam memberikan program retensi tenaga kerja contact center di perusahaannya dan memberikan bagi retensi karyawan contact center.
Acara ICCA ini diawali dengan opening ceremony dan performance terbaik dari perwakilan beberapa perusahaan yang hadir. Tidak hanya menari, namun setiap perwakilan juga tampil dengan menyanyikan lagu-lagu daerah yang mampu memukau. Selanjutnya, kegiatan panel discussion yang diisi dengan kegiatan diskusi dan tanya jawab dari semua peserta yang hadir.
Setelah para peserta berdiskusi, acara diisi dengan makan siang bersama dan dilanjutkan lagi dengan hiburan dan pemberian penghargaan kepada perusahaan-perusahaan yang telah memberikan kontribusi terbaik dan pelayanan yang baik kepada pelanggan. Masing-masing perusahaan, mendapatkan penghargaan dengan kriteria-kriteria nya masing-masing. Setelah pemberian penghargaan dilakukan, kegiatan yang lebih menarik seperti Lucky Draw juga mampu menarik perhatian para peserta event.
Semoga dengan adanya ajang ini, setiap perusahaan dapat semakin termotivasi, dalam memberikan layanan terbaik kepada pelanggan, sehingga pelanggan merasa puas dengan pelayanan yang diberikan, dan perusahaan dapat semakin maju bisnisnya.