Nowadays, digitalization appears to be a requirement for every industry. The transition in people’s lifestyles to an instantaneous lifestyle has forced every industrial sector, including [...]
Digitalization in banking provides speed and convenience, but security must be a concern for all parties, particularly protecting customer personal data. In addition, as financial service [...]
Cyberattacks can happen anywhere, at any time, and by anyone nowadays. Security is important for businesses, especially in the customer journeys owned by finance and banking companies. This is [...]
The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]
The use of technology in enterprise management aims to maximize employee work productivity as well as improve business efficiency and effectiveness. Likewise in the use of information [...]
Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate [...]
As a technology that exists to serve as a data storage solution, Data Center offers a response to the growing need to store and retrieve company data. Data centers have existed since the [...]
Technology modernization has become the most recent industrial and technological advancements trend in today’s digital era. Data center modernization endeavors to modernize data centers to [...]
Nowadays, many companies want to transform their system into cloud-based systems because technological developments make cloud systems more reliable and secure for companies. Migration of [...]
Recently, cloud systems have been widely used by companies. There are many conveniences that companies get when using a cloud system. Some of the advantages of using a cloud system are easy to [...]
Many companies are trying to achieve their best digital transformations to keep up with evolving market trends, increasing customer demands, and intense competition. Unfortunately, traditional [...]
Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]
2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]
Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]
2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]
Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]
Metaverse or virtual reality space, first announced in 2019, has become a hot topic of conversation for people worldwide. This topic has exploded again since the founder of Facebook, Mark [...]
The pandemic still haunts the world. This situation forces the company to continuously set the right strategy to always be at the forefront and not be defeated by the pandemic. Technology [...]
The last 2 years have been rough for businesses in all industries. Many companies continue to look for the right strategy to survive and stabilize their business economy during this pandemic. [...]
The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]
Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]
Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]
For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]
Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco [...]
Phintraco Technology was recognized as the winner of Dynatrace’s “New Partner Award”. The award was presented at “Amplify 2020 – Dynatrace Partner Program” held by Dynatrace virtually on [...]
Nowadays, workers are using video conference software to hold meetings and stay in touch while working from home during the COVID-19 pandemic. Business sectors, government, and education also [...]
The COVID-19 pandemic has driven enterprise leaders to rethink the way they operate their businesses. Of course, we still hope for everything to get back to normal as soon as possible. That day [...]
18 July 2020 – Today, Phintraco Group are celebrating its 29th anniversary. During 29 years, Phintraco Group has been serving its customer with a wide range of ICT (Information and Communication [...]
Digital transformation has changed the way businesses operate. All parts of organizations, including sales, marketing to HR and accounting gains many benefits because of the digitization process. [...]
The world is now facing a serious health problem due to the Covid-19 outbreaks in all countries in the world, including Indonesia. In difficult times like today, it would be better if we as good [...]
Thousands or even millions of employees in Indonesia are implementing remote work experiment simultaneously for the first time, considering the government regulation to stay at home to fight [...]
Transformation is the process of changing the overall systems, business processes and technology to achieve measurable improvements in efficiency, effectiveness and customer or employee [...]
Business transformation is the best solution to compete in today’s fast-moving world. Standing out in a crowd of competitors is not easy, then you need to create a smart innovation to make sure [...]
The word “transformation” has become one of the most attention-grabbing and frequently used terms in today’s business world. The “transformation” itself is used to realizing the company’s [...]
The quality of your service affects your business continuity. Customer satisfaction is important. As business grows more complex, companies must first scale effectively. Adding more employees to [...]
In today’s digital era, achieving positive customer experience is crucial. Many companies are competing at delivering positive customer experience by utilizing technological development. In [...]
Phintraco Technology shows another great achievements. Phintraco Technology successfully won an international award as “Enterprise Growth Partner of the Year 2019” at Avaya Engage [...]
Technology is evolving faster than we are from year to year. Technology will shape the future of industrial development. Therefore, it is crucial for every business to know about technology [...]
Phintraco Group participated again this year in “Indonesia Knowledge Forum VIII” held by PT Bank Central Asia Tbk (BCA) on 8-9 October 2019 at The Ritz Carlton Pacific Place, Jakarta. The theme [...]
Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]
Virtual Machine (VM) adalah program perangkat lunak atau sistem operasi yang tidak hanya menunjukkan perilaku komputer yang terpisah, tetapi juga mampu melakukan tugas-tugas seperti menjalankan [...]
Setelah memahami apa itu pengertian otentikasi token (token authentication), tipe dan manfaat token, tentunya Anda juga harus dapat mengetahui bagaimana pentingnya pemahaman mengenai produk [...]
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