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Most companies that rely on computer systems to conduct operations view network time synchronization as unimportant. In other words, network administrators do not prioritize punctuality. [...]

Numerous companies have network devices that utilize either internal clocks or Public Internet Time Servers. The issue is that neither time synchronization method is an optimal solution. The [...]

In the electronic transaction system, it is necessary to synchronize the times of all parties. This is necessary to prevent losses resulting from time misalignment. In addition, time can be used [...]

The internet has permeated every aspect of life, including health, education, business, etc. The banking industry appears unwilling to fall behind in technological advancements. This is evidenced [...]

Fraud is one of the actions that can be detrimental to banks. It appears that fraud is a common occurrence, even though it harms banks and customers. Fraud is a deliberate act of deviance [...]

The growth of big data in this digital era has made many companies realize the importance of digital data storage to support business operations. Because having a dedicated physical server is no [...]

Companies are currently focusing on application modernization, particularly in light of the COVID-19 pandemic. Digitization is motivated by digital trends, remote work (WFH), and rising customer [...]

September 21, 2022 – The Phintraco Group participated in the Indonesia Contact Center Association’s annual The Best Contact Center Indonesia event (ICCA). Every year, Phintraco Group [...]

In the business world, data is frequently used to collect client and vendor information for the company’s needs. Therefore, data is one of the important assets supporting the [...]

A company possesses a data set; the larger the company, the larger the data set. As company data grows exponentially, it must be stored on a storage medium to ensure its security. Storage is a [...]

The existence of Covid-19 has transformed business practices into the next normal. The implementation of an offline-and-online-capable work system is enhanced. This is implemented to reduce the [...]

Nowadays, digitalization appears to be a requirement for every industry. The transition in people’s lifestyles to an instantaneous lifestyle has forced every industrial sector, including [...]

Digitalization in banking provides speed and convenience, but security must be a concern for all parties, particularly protecting customer personal data. In addition, as financial service [...]

Cyberattacks can happen anywhere, at any time, and by anyone nowadays. Security is important for businesses, especially in the customer journeys owned by finance and banking companies. This is [...]

The advancement of technology affects many industries, including their contact center services. Contact centers currently rely on various technology tools to fulfill the increasing customer [...]

The use of technology in enterprise management aims to maximize employee work productivity as well as improve business efficiency and effectiveness. Likewise in the use of information [...]

Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate [...]

As a technology that exists to serve as a data storage solution, Data Center offers a response to the growing need to store and retrieve company data. Data centers have existed since the [...]

Technology modernization has become the most recent industrial and technological advancements trend in today’s digital era. Data center modernization endeavors to modernize data centers to [...]

All businesses want to stay competitive and expand to generate beneficial innovations. To achieve this, many values are upheld by companies, such as agile, flexibility, and innovation. This [...]

Although login to a website or application through a login portal is not an effective process, it is still commonly used in our digital lives. Almost everyone goes through the login process every [...]

In recent times, the financial industry has developed. However, technological advances are making the financial industry increasingly exposed to various challenges, such as Increasing and [...]

A username and password are often used to log into an account. This method is currently considered archaic and old-fashioned. Cybercriminals continuously seek new ways to access accounts, even as [...]

Nowadays, many companies want to transform their system into cloud-based systems because technological developments make cloud systems more reliable and secure for companies. Migration of [...]

Recently, cloud systems have been widely used by companies. There are many conveniences that companies get when using a cloud system. Some of the advantages of using a cloud system are easy to [...]

Many companies are trying to achieve their best digital transformations to keep up with evolving market trends, increasing customer demands, and intense competition. Unfortunately, traditional [...]

Customer experience is a most-talked topic in business since its standards are constantly changing. As the company’s front line, the contact center is responsible for ensuring the best [...]

2022 is still shrouded by the cruel irony of the COVID-19 pandemic. Businesses are constantly looking for ways to survive in this condition. Although the Indonesian government is optimistic that [...]

Every company has a different contact center system. Some companies have contact centers that record conversations during customer interactions. Meanwhile, other companies provide a contact [...]

2020 is marked as the beginning of the turning point in accelerating digital transformation. The manual process in managing documents has changed to digital. Valid proof of documents that usually [...]

Technology is developing rapidly. We hear more technological terms but do not understand their actual meaning. Yet, many people are still getting wrong in using those technological terms. One [...]

A Gartner survey said more than 80% of company leaders plan to allow their employees to work from anywhere or work outside the office even after the COVID-19 pandemic. The COVID-19 pandemic has [...]

The pandemic still haunts the world. This situation forces the company to continuously set the right strategy to always be at the forefront and not be defeated by the pandemic. Technology [...]

The last 2 years have been rough for businesses in all industries. Many companies continue to look for the right strategy to survive and stabilize their business economy during this pandemic. [...]

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]

Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]

Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]

It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]

For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]

Unified Communication is a solution that combines multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing, not limited by [...]

Technology has a big impact on business operations. One of the most essential roles of technology in today’s business is for improving business communication effectiveness, both for internal [...]

Nowadays, having a good contact center operations is not only an option, but it is a must. Along with technological advancement in business operations, contact center holds a key role for [...]

Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]

The events and changes in the business world throughout 2020 have given their contribution to the technology-related predictions for 2021, such as cloud computing trends. In the past few years, [...]

In the past six months, the pandemic forced businesses to digitally transform. Many companies are shifting their digital transformation programs during pandemic into high gear and have already [...]

Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco [...]

19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two [...]

Phintraco Technology was recognized as the winner of Dynatrace’s “New Partner Award”. The award was presented at “Amplify 2020 – Dynatrace Partner Program” held by Dynatrace virtually on [...]

The COVID-19 pandemic has driven enterprise leaders to rethink the way they operate their businesses. Of course, we still hope for everything to get back to normal as soon as possible. That day [...]

18 July 2020 – Today, Phintraco Group are celebrating its 29th anniversary. During 29 years, Phintraco Group has been serving its customer with a wide range of ICT (Information and Communication [...]

During large-scale social restrictions (PSBB), the government asks people to implement physical distancing and travel restrictions in order to stop the spread of Covid-19. Of course, this [...]

Digital transformation has changed the way businesses operate. All parts of organizations, including sales, marketing to HR and accounting gains many benefits because of the digitization process. [...]

During the Covid-19 pandemic, technologies are playing a crucial role in keeping our society productive while staying at home. This pandemic has changed many aspects of our lives like the way we [...]

The implementation of Cloud Computing technology is believed to be an important factor in accelerating digital transformation as a result of the fourth industrial revolution. In industrial [...]

The world is now facing a serious health problem due to the Covid-19 outbreaks in all countries in the world, including Indonesia. In difficult times like today, it would be better if we as good [...]

As the impact of COVID-19 spreads, many organizations must implement work from home experiment for their employees. Remote work was very rare a decade ago, and working from home was usually only [...]

Thousands or even millions of employees in Indonesia are implementing remote work experiment simultaneously for the first time, considering the government regulation to stay at home to fight [...]

To face global competition, businesses need to anticipate challenges and stay competitive, both now and in the future.  As a strategic consideration in determining the next business plan, it is [...]

Talking about customer engagement, we need to know first about the meaning of customer engagement. What is customer engagement? Customer engagement is a business communication and interaction [...]

Business transformation is the best solution to compete in today’s fast-moving world. Standing out in a crowd of competitors is not easy, then you need to create a smart innovation to make sure [...]

The word  “transformation” has become one of the most attention-grabbing and frequently used terms in today’s business world. The “transformation” itself is used to realizing the company’s [...]

The quality of your service affects your business continuity. Customer satisfaction is important. As business grows more complex, companies must first scale effectively. Adding more employees to [...]

In today’s digital era, achieving positive customer experience is crucial. Many companies are competing  at delivering positive customer experience by utilizing technological development. In [...]

Phintraco Technology shows another great achievements. Phintraco Technology successfully won an international award as “Enterprise Growth Partner of the Year 2019” at Avaya Engage [...]

Technology is evolving faster than we are from year to year. Technology will shape the future of industrial development. Therefore, it is crucial for every business to know about technology [...]

Phintraco Group participated again this year in “Indonesia Knowledge Forum VIII” held by PT Bank Central Asia Tbk (BCA) on 8-9 October 2019 at The Ritz Carlton Pacific Place, Jakarta. The theme [...]

MitraComm Ekasarana and Phintraco Technology, subsidiary companies of Phintraco Group, participated at the annual event “The Best Contact Center Indonesia 2019” on Monday and Tuesday, [...]

The use of advanced technology is the most important factor for business improvements, because the main purpose of technology solution is to improve your business efficiency. If a company wants [...]

Standing out in a crowd of competitors is not an easy task, organizations should have a strategy to become the most excellent business. The most important thing for a successful business are the [...]

Phintraco Technology, the Platinum Partner of Dell Technologies, held an event titled “Simplify Your Journey to Digital Transformation” at Westin Hotel Jakarta, Indonesia on [...]

It cannot be denied that the presence of smartphones in today’s digital era becomes the most important thing in our life, it is because smartphones simplify and make everything practical. [...]

Disruptor is usually used in today’s digital era. Do you know what is Disruptor? Disruptor comes from the word disrupt, which means “disturbing”, “messing up”, [...]

Jakarta – Phintraco Technology was successfully selected as “Rookie of FY 2019” from Dell EMC Partner Kick-off 2019 at Trans Studio Hotel Bandung, on June 25, 2019. In this event, Dell EMC [...]