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Application performance monitoring membantu perusahaan meningkatkan pengalaman pengguna pada skala komputasi modern. Observabilitas umumnya hanya digunakan pada aplikasi seluler, website, dan [...]

For some businesses, the modernization of workplace management is a new adaptation due to the increasing complexity of the modern workplace. Alongside the rapid evolution of technology, the [...]

Maximizing the back office is one of the essential factors that companies must consider. The back office department plays a significant role in its operations through its tasks. If the company is [...]

The success of a business is closely tied to the performance of its employees. Therefore, the implementation of workforce management that enhances employee performance is essential. Workforce [...]

The use of technology in enterprise management aims to maximize employee work productivity as well as improve business efficiency and effectiveness. Likewise in the use of information [...]

Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate [...]

A Gartner survey said more than 80% of company leaders plan to allow their employees to work from anywhere or work outside the office even after the COVID-19 pandemic. The COVID-19 pandemic has [...]

The pandemic still haunts the world. This situation forces the company to continuously set the right strategy to always be at the forefront and not be defeated by the pandemic. Technology [...]

Technology that is continuously developing urges companies to update their IT systems constantly. IT systems that have not been updated for so long will be considered a traditional [...]

Customers are the most crucial element in the company’s business processes. Thus, many companies compete to provide maximum satisfaction for customers who use their products or services. [...]

The COVID-19 pandemic is predicted to continue until 2022 and will still impact society’s lives, especially for the economic and business sectors. Technological developments during the [...]

In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]

Technological advancements continue to arise over time, especially when the pandemic happens—it drives technology to develop faster than before. Therefore, companies must be able to continuously [...]

Current community activities tend to be dense with fast-paced movements. Therefore, the company has new demands in terms of its service. Companies must provide fast service, especially in the [...]

Quality monitoring is one of the essential elements needed to measure the contact center’s performance. Quality monitoring helps measure the success of a contact center because companies [...]

Every company has a product or service that must be marketed well to respond and generate revenue as desired. To achieve this, companies need to prepare the right strategy to boost customer [...]

Contact center plays an important role since they are the main representatives of the company reputation for customers, so monitoring contact center performance is a must. One of the suitable and [...]

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]

It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]

An IT leader is responsible for finding the right solutions to achieve greater efficiencies, easier IT management, better IT security, and cost savings for companies. Everything needs to be more [...]

For company owners or business leaders, having the latest knowledge about technology is a must because we have entered the digital era – where everything is made easier by the use of technology. [...]

The idea of digital transformation is closely related to digital transformation but what does this mean particularly for companies? And how do businesses navigate the keys to successful digital [...]

Over the past years, we are living amidst pandemic and implementing a new normal. As the time goes, we are starting to feel new normal is “a kind of normal”. Since no one could predict when the [...]

Workforce management solutions have been around in contact centers operation for ages. Until now, the function of workforce management (WFM) solutions may look the same – to predict how many [...]

Nowadays, it feels like technology is progressing faster than ever. But, is it true? The answer is yes, it absolutely is. Almost all human activities are supported and simplified by the [...]

In a company environment, agility becomes a must-have capability to compete in today’s business world. To create an agile culture, a company needs to have a reliable IT infrastructure. It is [...]

In data center, there are classification levels called Tiers. As it stands now, there are four tiers – tier 1, tier 2, tier 3, and tier 4.  They are defined differently. Have you heard about the [...]

Nowadays, most of companies have shifted to digital workplace. This transition has been accelerated because of the pandemic, which requires companies to utilize digital activities at its best. [...]

Generally, Virtual Desktop Infrastructure (VDI) is a technology that makes all desktop environment such as files, folders, tools, widgets, and applications are stored remotely on a server rather [...]

For most companies, building remote work environment could bring new challenges. Why is that so? It happens because there are many aspects that we need to consider when implementing remote work [...]

Banks and financial institutions strategically aim for their customers to do more with digital platform to do financial transactions. They continue to develop the services available on their [...]

Physical interaction restriction during the COVID-19 period has had a wide impact on various sectors. All of our activities are done virtually, including for doing financial transactions. We can [...]

During COVID-19 pandemic, customer’s awareness of digital banking increases and this rapid shift has made digital banking services acceleration necessary for Indonesian banking sectors. Nowadays, [...]

During Covid-19 pandemic, all consumers have started to engage with brands that provides digital services. Knowing that consumers habits are about to change, the need to modernize the contact [...]

Many people may look at omnichannel and multichannel and assume that they mean the same thing and strategy. Sometimes, it is used interchangeably, with the same intention. Both omnichannel or [...]

In today’s digital era, most companies are moving digital forward rapidly and starting to use digital platform to run their business. When business activities related to customer interactions and [...]

In today’s digital era, the role of an application is not just part of a business — in most cases, it has been evolving into company’s business. For customers, the quality of their experience in [...]

Unified Communication is a solution that combines multiple enterprise communications channels, such as voice, video, personal and team messaging, voicemail, and content sharing, not limited by [...]

Technology has a big impact on business operations. One of the most essential roles of technology in today’s business is for improving business communication effectiveness, both for internal [...]

Pandemic is not over yet. If we are looking back at 2020, pandemic has affected every business aspects — it has forced many companies to lay off their employees and close or shrink operations. On [...]

In contact center operations, there are numerous challenges for which companies must account in running a successful contact center operation. Reducing waiting times, improving the quality of [...]

Throughout 2020, there are many changes to the business world caused by Covid-19 pandemic. It changes how businesses operate and how we work. Many key leaders have now realized the importance of [...]