Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]
The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]
It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]
Banks and financial institutions strategically aim for their customers to do more with digital platform to do financial transactions. They continue to develop the services available on their [...]
In today’s digital era, the role of an application is not just part of a business — in most cases, it has been evolving into company’s business. For customers, the quality of their experience in [...]
The Differences Between Digitization, Digitalization, and Digital Transformation: Which Stage is Your Company at?
Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]
Nowadays, workers are using video conference software to hold meetings and stay in touch while working from home during the COVID-19 pandemic. Business sectors, government, and education also [...]