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In recent years, many companies have accelerated their digital transformation. This acceleration happened due to the COVID-19 pandemic. It making almost all activities must be carried out at home [...]

Cited from research conducted by Verint, almost 90% of customers say that good service can build a brand’s positive image (reputation). Referring to the research results, we can conclude [...]

The COVID-19 pandemic has affected several business sectors, including the banking industry. It has forced the banking industry to switch its financial services to digitally focused banking. [...]

It is obvious that pandemic has changed the way customer interact with banks. Previously, they more likely to visit the nearest branch office, now customers have shifted to use digital [...]

Banks and financial institutions strategically aim for their customers to do more with digital platform to do financial transactions. They continue to develop the services available on their [...]

In today’s digital era, the role of an application is not just part of a business — in most cases, it has been evolving into company’s business. For customers, the quality of their experience in [...]

Did you know the differences between digitization, digitalization, and digital transformation? Many people confuse them with each other. Sometimes even interchangeably, which is a mistake. In [...]

The events and changes in the business world throughout 2020 have given their contribution to the technology-related predictions for 2021, such as cloud computing trends. In the past few years, [...]

In the past six months, the pandemic forced businesses to digitally transform. Many companies are shifting their digital transformation programs during pandemic into high gear and have already [...]

Nowadays, workers are using video conference software to hold meetings and stay in touch while working from home during the COVID-19 pandemic. Business sectors, government, and education also [...]