Currently, the implementation of the WFA working system or work from anywhere is widely proclaimed by the company. To support the WFA working system, businesses must simplify corporate communication so that divisions may interact from anywhere and at any time. Companies may implement the UCaaS system to ease communication amongst staff. What are UCaaS and its benefits for business? Let’s look at the following explanation.

UCaaS: Cloud Office Solutions

Indirectly, the communication system often utilized by enterprises via video calls, chat apps, and audio conversations is a cloud communication system. Unified Communication as a Service or UCaaS is a cloud-based, integrated communication service that supports at least six communication functions, including enterprise telephony, meetings (audio/video/web conferencing), unified messaging, instant messaging, mobility, and communication-supporting business processes. UCaaS is essentially a cloud-based communications service model that offers a variety of communication and collaboration applications and services.

Benefits of UCaaS:

Integration is essential for the smooth and rapid operation of business processes. Unified Communication as a Service is a complete solution for businesses. Here are additional benefits if the enterprise employs the UCaaS model for its business communication solutions.

1. Supports remote workforce

Without technology that can be accessed from anywhere and at any time, remote work will not be effective. According to a Gartner survey, more than 80% of companies want to allow remote work after the pandemic. Here, Unified Communication as a Service functions as a communication technology that simplifies employee interaction. Because everything is accessible, UCaaS enables employees to interact effectively and efficiently.

2. One solution, one interface

Experience the usage of a single solution with several communication features integrated. Additionally, frequent feature updates are conducted to add new capabilities and values, allowing you to stay one step ahead of your competitors.

3. Cost savings

UCaaS offers a variety of options to meet the requirements of your business. As a result, UCaaS’s cost implementation model is based on the service and number of users, resulting in a more cost-effective solution.

4. No additional resources requiring

There is no need to prepare extra employees to implement UCaaS. Future updates, including security features and additions, will be made available automatically. As a result, your IT team will be able to focus on what’s necessary for business operations and contribute to your company’s growth.

These are the benefits of UCaaS for your business. In addition, you may collaborate with Phintraco Technology, a subsidiary of the Phintraco Group that specializes in IT infrastructure. Unified Communications is one of the services provided by Phintraco Technology. With more than 20 years of experience, Phintraco Technology has provided the most effective IT solutions to various industries.

Contact us by emailing marketing@phintraco.com for more information about Unified Communications.

Reference:

https://www.gartner.com/en/information-technology/glossary/unified-communications-service-ucaas

https://www.gartner.com/en/newsroom/press-releases/2020-07-14-gartner-survey-reveals-82-percent-of-company-leaders-plan-to-allow-employees-to-work-remotely-some-of-the-time

https://www.avaya.com/blogs/what-is-ucaas/