Solutions & Services

Phintraco Technology excels in providing reliable information technology and communication services for IT Infrastructure, secure data, IP telephony, contact center solution, smart card technology, messaging gateways and securities.

Our Solutions

asetavaya

Avaya is a global leader in enterprise communications systems. Avaya sets the standards for communication solutions through its range of products and services. Click more

verint-lagii

Verint is a global leader in Actionable Intelligence®. A customer experience expert in Automation, AI, and Cloud. Click more

logo-thales

Gemalto (now part of the Thales Group) provides solutions that are designed to make personal digital interactions more convenient, secure and enjoyable. It ranges from the development of software applications through the design and production of secure personal devices such as smart cards, SIMs, e-passports and tokens. Click more

onespan

OneSpan has proven to be one of the top pioneers in strong authentication and e-signature solutions – generally focusing on the detection of identity fraud online. Click more

asetnuance

Nuance, one of the world’s industry leaders in speech and imaging solutions, stands for the improvement of communications through the use of voice. Click more

dell-technologies

Dell Technologies is the leader in digital transformation, providing digital technology solutions, products, and services to drive business success. Click more

asetdyna

Dynatrace provides application performance management (APM) with products aimed at the information technology departments and digital business owners of medium and large businesses. Click more

velis

Velis is Phintraco Technology’s IT solutions that consists of Social Media Manager, CRM, Ticketing System, and Custom Application. Click more

vmware_logo

VMware is a global leader in cloud infrastructure & digital workspace technology, accelerates digital transformation for evolving IT environments.  Click more

SERVICES

Our services, along with our products, offer a complete range of technology communication service and beyond. With a complete range of products and industry expertise, we are confident that we are your best solution option. Our exceptional services include

Dedicated Quality Service

  • Design and Consultancy
  • Project Management
  • Installation, Customization
  • Application Development and Systems Integration
  • End User Technical Assistance and Training
  • Hardware and Software Maintenance Services

Customer Service

  • 60 Certified and Experienced Engineers
  • Hot line Service (021) 2555 6177 or custservice@phintraco.com
  • Service Support Available 24/7
  • Escalation Procedure to Principals for Resolution
  • Dedicated Contact Person for Customer Escalation
  • Siebel Help-desk Application for Customer Service

Managed Service

  • Routine and Ad-hoc Maintenance Support
  • Onsite Engineer support that Work in Shift to Support Customer’s Daily Operation (Level 1 & 2)
  • Certified Resource
  • Problem Management System
  • Incident and Root Cause Analysis
  • Change Management Request
  • Strict KPI and SLA

Velis Software

  • Token Authentication Server
  • SMS Gateway
  • Wallboard Driver
  • Outbound Application
  • Helpdesk Application

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