Provide customers with an utterly unified experience through every channel, from the first touchpoint, like the voice channel, to the last such as digital channels—on-premises and cloud solutions for handling voice, video, and digital interaction between customer service and customer.

Self Service Solution is an Application that can handle Customer Queries without interaction with Human Agent using a dial pad on the phone, speech recognition technology, or automated phone system technology.

A browser-based application that empowers agents and supervisors to handle customer interactions, including voice calls and digital channels, all in one place. It integrates a soft phone for calls within a web browser.

Keep track of your call center's history and create reports for analyzing service levels, call times, resolution rates, customer satisfaction, and other important KPIs. The Contact Center Module records all Customer Service interactions, including Agent login times, Average Handling Time, breaks, and the number of interactions handled by each Agent.

Enterprise Recording and Archiving Solution which Capture voice, video, and text interactions across multiple channels, such as PBX, VoIP, chat, digital collaboration, email, mobile voice/SMS, trading turrets, and face-to-face interaction between employee or customer service with the customer.

Evaluate System which embeded on Interaction Recording System so the Supervisor, Manager, or Quality Assurance team can evaluate all the customer interaction for all multiple channel automatically.

Helps your organization achieve its goals, giving you the tools you need to provide agents with flexible schedules and meaningful work to improve employee retention. Agents, Leader, Supervisor, and so on can quickly make, and get approval for schedule changes, shift swaps, time off, and task and channel switching through mobile apps.

Enterprise-grade solution that transcribes 100% of recorded calls to automatically discover and analyze words, phrases, categories, and themes. Discover customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns and Improve your quality monitoring by reviewing large samples and specific call types.

Innovative solution that can listen to customer calls as they happen and automatically identify opportunities to guide interactions toward better outcomes for your customers and organization. This solution is combine between Speech Analytic solution and Desktop Process Analytics.

Text Analytics provides data on text-based interactions in your enterprise. The Text Analytics application allows you to take advantage of this data to gain valuable insights into key business issues in the enterprise.

Your Voice is Your Identity. With This Enterprise Solution An Agent can very fast to identify a customer, reduced handling time for verification and able to detect fraudster immediatelly.

Captures and analyzes information concerning how users interact with their business. Detailed analysis of application activity, information that the enterprise can use to optimize business processes and improve the use of enterprise resources can be provide with DPA

An Solution that able the Customer to Talk Face to Face through Video with The Agent from Mobile Apps or From Laptop using Internet Connection. This Solution can be used for Verification when the customer want to open Bank Account's or Credit Card Account without come to the Office Bank, Verification for transaction without come to the Bank, and so on.

Outbound dialers automate the process in which an agent Calls a customer, improving contact center efficiency. It essentially helps agents make more phone calls. Outbound dialers automate the calling process so that agents can contact more customers and focus on what really matters—like customer engagement and conversion.

A ticketing system is a help desk software program used to process, manage, and track customer issues from submission to resolution. Ticketing systems automatically organize and prioritize support requests in a central dashboard. Users can tag, categorize, and assign tickets as they come in.

Our specialty lies in crafting custom applications that precisely match your company's needs. We cover a range of specialized solutions, from a secure Token Authentication Server to an efficient SMS Gateway, dynamic Wallboard Driver, streamlined Outbound Application, and responsive Helpdesk Application. This integration enhances functionality across your operations seamlessly.