IP telephony (Internet Protocol telephony) is a general term for technologies, products and services that use the Internet Protocol's packet-switched connections to support voice calling, voicemail, video calling, video conferencing, faxing and instant messaging (IM).

Session Border Controllers (SBCs) deliver seamless connectivity, enhanced security and voice quality assurance for any voice communications environment and at any scale. Our wide range of platforms includes cloud-native, virtualized and appliance SBCs for enterprises and service providers.

Voice Gateway is a component in voice solution used to connect IP network with the PSTN. Voice gateway are used for forwarding calls when the internal IP Phones has to communicate with the PSTN and private branch exchange (PBX), analog phones, fax machines and modems.

The deskphone is a multi-functional communication device that includes analog, video, and softphone capabilities. It supports traditional voice calls, facilitates face-to-face video conversations, and allows communication through software applications on various devices.

A headset is a hardware device that connects to a telephone or computer, allowing the user to talk and listen while keeping their hands free. Headsets are commonly used in technical support and customer service centers, and allows the employee to talk to a customer while typing information into a computer.

Video conferencing enables live visual connections between remote parties, simulating face-to-face meetings. It is essential for bringing together people who cannot meet in person. Video conferencing ranges from basic image and text transmission to advanced full-motion video and high-quality audio capabilities across multiple locations.

Cloud-based is a term referring to services, applications, or resources available to users on-demand via the Internet from a cloud-computing server. It allows businesses to hold instant High Definition video meetings with anyone who has a connection to the Internet.

Instant messaging (IM) technology enables real-time text transmission over the Internet or a computer network. It also includes the concept of a soft phone, which is a software-based application allowing voice and video calls alongside text communication.

Combine VoIP billing into one system for automatic invoicing and billing. If your system lacks integrated VoIP billing, you can link call center billing. This joins call center software and VoIP billing, enabling billing functions within the software.