18 July 2021 – Today, Phintraco Group turns 30. Throughout 30 years since its establishment, Phintraco Group has been growing rapidly to become one of leading group of companies in Indonesia, which consists of Phintraco Technology, PhinCon, Aplikas Servis Pesona, Relia Telemit Semesta, Vemisha and MitraComm Ekasarana that specialize in providing IT solutions and services, Phintraco Sekuritas that specializes in securities, and Shanata Pratama that specializes in property development.

Since 1991 until now, Phintraco Group is always committed to provide innovative solutions and services to help Indonesian companies survive and thrive in any condition through our solutions and services.

During the past years, especially in Indonesia, we see that companies accelerate digital transformation because technologies are able to help companies quickly adapt and survive amidst pandemic.

For Phintraco, emerging Covid-19 challenges do not stop us from turning challenges into new oportunities. Since the beginning of pandemic, it has been proven that there is a lot of other business sectors that try to adapt and survive in these ucertain times by having IT solutions and other business services to help them through this crisis with a more simple way.

Phintraco takes its role in helping business overcome the pandemic challenges by providing various IT solutions and services such as Modern IT Infrastructure, Contact Centers, Tokens, Smart Card Technology, IT Consulting, Customer Relationship Management (CRM), Middleware, Human Resources (HR), Big Data, Enterprise Resource Planning (ERP), IT Security, IT Outsourcing, Business Process Outsourcing, Electronic Transaction Services, and more. In addition to providing innovative IT solutions and services, Phintraco is also committed to developing the Indonesian capital market through one of its member companies, Phintraco Sekuritas. At present, Phintraco Sekuritas has 168 investment galleries across Indonesia.

Entering its 30s, Phintraco Group hopes to always contribute from various aspects to save Indonesian economy which has been affected by the pandemic. By turning challenges into new opportunities, Phintraco will continue to strive for the convenience, productivity and success of its valuable customers in all situations.

Further information:

marketing@phintraco.com

Phintraco Technology successfully named as the recipient of an award from Avaya. The award was presented at Avaya Partner Summit 2020, Avaya’s annual partner event. This year, Phintraco Technology received an award for the category “Growth Partner of the Year” on Thursday, 19 November 2020. Previously, Phintraco Technology also received an award for the same category at Avaya Partner Summit 2019 in Atlantis Hotel, Dubai. For your information, Phintraco Technology is the only Avaya’s partner in Indonesia that received an award in this international event for the 2nd consecutive time.

Phintraco Technology, which has been an Avaya’s partner since 2000, was honored among a global field of top Avaya partners for demonstrating excellence in performance improvement over the past few years as an Avaya’s business partner. This award is certainly a testament of Phintraco Technology’s consistency and expertise in providing innovative approaches for customers based on Avaya’s technology.  

In this year’s Avaya Partner Summit, in addition to bringing award-winning Avaya Edge partner program to global partner community, Avaya also invited all its business partners virtually to discuss the future customer experience center and digital workplace. Avaya presented its updated multi-cloud application ecosystem that enables organizations to choose the cloud technologies that deliver the business results they want at the speed they want. These technologies are presented in line with today's business needs, which still require effective performance for battling the pandemic.

This award will inspire us to always consistently provide the best solutions and services to our customers and partners. Phintraco Technology is very proud to be named for the 2nd consecutive time of Avaya’s Growth Partner of the Year, we are committed to always provide innovations with quality and grow together with Avaya to build mutually beneficial business partnerships for both now and in the future.

Reference:

https://telecomreseller.com/2020/11/19/virtual-avaya-partner-summit-2020-focused-on-partner-success-in-the-cloud/

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19 November 2020 – Phintraco Group Participates in the annual event held by Indonesia Contact Center Association (ICCA) titled “The Best Contact Center Indonesia 2020” through its two subsidiaries, Mitracomm Ekasarana and Phintraco Technology as one of sponsors and panelists.

Even though it was held virtually because of the pandemic, it did not reduce the enthusiasm of the participants in joining the entire activities of this event, from competition to the contact center conference.

The competitions in The Best Contact Center Indonesia 2020 were classified into 3 categories: individual, teamwork, and corporate categories. This competition had participats from more than 52 instances, both from government and public institutions, as well as private companies in Indonesia with total 265 participants and 122 winners.

According to the purpose of the event, that was to improve the role of contact center toward customer service quality, the contact center conference presented 10 professional speakers, contact center practitioners and consultants from various companies and contact center solution providers. Mitracomm Ekasarana, as a subsidiary of Phintraco Group, also be one of speakers in this contact center conference.

Wibowo Putra as a Sales Manager representing Phintraco Group, delivered his presentation about "Toward Irreplaceable Services" in the Contact Center Conference. The materials delivered the overall condition of contact center in Indonesia, such as its development and also the challenges.

MitraComm Ekasarana as a Business Process Outsourcing company in Indonesia, is very understand about the condition, development, and challenges in contact center world. MitraComm is committed to always deliver its best solutions and services for contact center by ensuring that all provided solutions and services are always updated with the technological development, meet the all growing expectations and needs of our clients, in line with the customer behavioral change, and also ensure that all agents and staffs are also updated with technological development.

With those strategies and understanding, MitraComm are always able to ensure that all MitraComm’s valued clients has contact center at its best quality and work as a key factor for company’s growth.

As a contact center solution provider, MitraComm Ekasarana and Phintraco Technology hope that with their contribution at the event “The Best Contact Center Indonesia 2020”, will give new spirits for all contact center practitioners. Therefore, the development of contact center in Indonesia will be much better in the future, and will increasingly provide awareness to industry practitioners about the importance of having a reliable contact center.

At present, contact center plays an essential role in today’s businesses, because it is a front line for them to communicate and interact with their customers and supporting business performance during times of crisis. MitraComm Ekasarana and Phintraco Technology are ready to help companies to develop their contact center by providing best solutions and services that can be tailored to each of clients’ needs.

Further information:

marketing@phintraco.com

Phintraco Technology was recognized as the winner of Dynatrace’s “New Partner Award”. The award was presented at “Amplify 2020 – Dynatrace Partner Program” held by Dynatrace virtually on Thursday, 12 November 2020.

In this Dynatrace Partner Program, awards were classified in five categories, with honorees chosen from selected partners in Asia Pacific. Those five categories were New Partner Award, Cloud Innovation Award, Training and Certification Award, Special Recognition Award for Excellence, and Partner of the Year.

 “The New Partner Award is presented to new selected partners that have successfully achieved positive performance in providing innovative solutions and services to customers through Dynatrace’s products.” Said Alex Lim, as a Senior Director Partner and Alliances, APAC, Dynatrace.

For Phintraco Technology, it is an honor to be recognized as the winner of this award. This recognition is also certainly a testament of our reliability in providing the best solutions and services possible to customers.

Dynatrace is one of Phintraco Technology’s partners in providing Application Performance Monitoring solution. Application Performance Monitoring is a solution for ensuring an expected level of service, as measured by performance metrics and user experience monitoring. Application Performance Monitoring solutions help IT teams to detect and pinpoint application performance issues before real users are impacted.

For your information, Dynatrace is recognized as the leader in Gartner 2020 Magic Quadrant for Application Performance Monitoring (APM) solutions. Dynatrace has been named a leader for the 10th consecutive time. [1]

Phintraco Technology would like to thank Dynatrace for the support and appreciation on our positive performance. During these difficult times of the pandemic, Phintraco Technology remains active and ready to help all customers from various industries by providing a variety of high-quality and innovative solutions and services. We hope that in the future, our best efforts and performance can also help government to tackle the Covid-19 crisis and rebuild the Indonesian economy simultaneously.

Further information:

marketing@phintraco.com

[1] https://www.dynatrace.com/gartner-magic-quadrant-for-application-performance-monitoring/

6 October 2020 – Today, Phintraco Group participated in the annual event named “Indonesia Knowledge Forum (IKF) IX – 2020” that held by BCA Learning Service. This year, the event of Indonesia Knowledge Forum was different to the previous year, it was held virtually due to the Covid-19 pandemic.

The theme of Indonesia Knowledge Forum IX – 2020 was titled “Business Revamp: Overcoming Uncertainty through Knowledge”, which intended to be a learning media for companies, entrepreneurs and professionals to share knowledge about how business withstand the ever-changing situation to achieve good performance and rise up the economic growth in Indonesia by creating new innovations to maintain and generate business value.

As an information and communication technology solutions provider company in Indonesia, Phintraco Group supported the success of Indonesia Knowledge Forum IX - 2020 by participating as one of exhibitors. Phintraco Group showed and demonstrated products and solutions of its 4 subsidiaries which are focused on IT Solutions; Phintraco Technology demonstrated IT Infrastructure and Contact Center solutions, MitraComm Ekasarana demonstrated various Business Process Services and Solutions such as Contact Center Outsourcing, Aplikas Servis Pesona demonstrated Network and IT Security solutions and PhinCon demonstrated CRM, Middleware, HR, Big Data, RPA, ERP solutions and IT Consulting services.

By participating in Indonesia Knowledge Forum IX – 2020 titled “Business Revamp: Overcoming Uncertainty through Knowledge”, we hope that all professionals can obtain new insights about the importance of using the right technology solutions to help their business remain innovative, especially in these uncertain times.

By realizing the full potential of information and communication technology, companies would be able to remain innovative and face all challenges. If companies can take full advantage of the right technology to support their business operations, they can take this uncertainty as a starting point to transform their business for a better future.

Source:

https://phintraco.com/phintraco-group-indonesia-knowledge-forum-ix-2020/

18 July 2020 – Today, Phintraco Group are celebrating its 29th anniversary. During 29 years, Phintraco Group has been serving its customer with a wide range of ICT (Information and Communication Technology) solutions and services. In addition to providing a wide range of ICT solutions and services, Phintraco Group also has securities and property development company in Indonesia.   

At the age of 29, Phintraco Group has 8 companies; Phintraco Technology, PhinCon, Aplikas Servis Pesona, Relia Telemit Semesta, Vemisha, MitraComm Ekasarana, Phintraco Sekuritas, and Shanata Pratama.

Phintraco Group’s Journey began in 1991 by providing telecommunication products, and now Phintraco Group has transformed into Trusted ICT Company in Indonesia and become a partner of credible, world-class IT brands. It represents Phintraco Group’s vision, “Delivering Best Value and Becoming First Choice of Customers”.

Especially, technology is one of the important elements for improving business productivity and efficiency in 2020. The need for ICT solutions and digital transformation in today’s businesses are also one of our reasons to keep our commitment in providing the best solutions and services to make contribution for Indonesia’s economic growth.

Customers can count us to provide them the best ICT solutions such as Modern IT Infrastructure, Contact Centers, Token, Smart Cards Technology, IT Consulting, Customer Relationship Management (CRM), Middleware, Human Resources (HR), Big Data, Enterprise Resource Planning (ERP), IT Security, Business Process Outsourcing, Electronic Transaction Services, and others.

At the age of 29, we hope that Phintraco will always do their best to improve all business productivity and efficiency for all companies across industries by providing the best ICT solutions, also achieve better performance and results for the upcoming year.

Further information:

marketing@phintraco.com

Phintraco Technology, a leading ICT company that specializes in providing modern IT infrastructures, proudly announces that Dell Technologies has named Phintraco Technology as a Dell Technologies Titanium Partner, the highest tier of the Dell Technologies Partner Program.

As the selected partner who achieves this distinction, Phintraco Technology is recognized as a partner that has the best reputation, competence and services in delivering business results through Dell technologies’ solutions. This achievement proves that the efforts and capabilities of Phintraco Technology in providing solutions from Dell Technologies for all companies in Indonesia have given positive results to all parties.

In addition, with this Titanium Partner, Phintraco Technology is also recognized as a partner that has exceptional business growth, and will always be prioritized to get the best service from Dell Technologies. Now Phintraco Technology provides a wide range of IT infrastructure solutions from Dell Technologies, such as Storage, Servers, Converged Infrastructure, Hyper Converged Infrastructure, Networking, SD-WAN, PC, Industrial PC and Laptop.

To keep our business in line with Phintraco’s vision; “Delivering Best Value and Becoming First Choice of Customer”, Phintraco Technology is always committed to provide the best IT solutions for all customers by putting Dell Technologies as our “Top of Mind” for IT Infrastructure solutions, and always be the first choice of customers by creating more synergized teamwork, starting from the Sales Team, Product Management, Support Delivery, PMO, to Procurement.

Furthermore, All Phintraco Technology teams hope that our partnership with Dell Technologies will always achieve a sustainable success, especially in increasing digitalized process for Indonesian companies and delivering the best solutions to achieve their comprehensive digital transformation vision.

#TransformtheFuture

Further Information:

marketing@phintraco.com 

Phintraco Technology shows another great achievements. Phintraco Technology successfully won an international award as "Enterprise Growth Partner of the Year 2019" at Avaya Engage 2019 in Atlantis Hotel, Dubai. Avaya Engage 2019 was a three-days event, 12 to 14 November 2019. In this event, Avaya invited all its business partners in APAC to discuss the latest technology strategies and innovations from Avaya and also their impact on digital transformation.

In addition, in Avaya Engage 2019, Avaya’s business partners and customers who has made great accomplishments were given awards as an appreciation for successfully maximizing Customer Experience by implementing the latest technology from Avaya.

Phintraco Technology, which has become Avaya’s partner since 2000, ranks highest as Avaya's business partner that has grown to the most developed partner in Asia Pacific region. For this outstanding accomplishments, Phintraco Technology is entitled to get an award as the “Enterprise Growth Partner of the Year 2019”. Phintraco Technology is the one and only company from Indonesia that received an award at this international event.

The award was given directly by Fadi Moubarak as Vice President – Channels, Avaya International to Hendrik Kusuma as Senior Product Manager of Phintraco Technology.

Furthermore, one of Phintraco Technology's customers, PT Bank Central Asia (BCA), also won an award for "Master of the Art of Customer Experience" category. This award was given to one of Phintraco Technology's customers because BCA has successfully cooperated with Phintraco Technology and Avaya in maximizing Customer Experience. The collaboration has successfully proven the best quality customer experience services for Asia Pacific region.

This award will certainly create a spirit of Phintraco Technology team to continue improving innovation and services quality for both partners and customers, especially in providing the best customer experience solutions that are closely related to a successful business.

Further Information:

marketing@phintraco.com

www.phintraco.com