Phintraco Technology Participates in The Best Contact Center Indonesia 2022

 In Events

September 21, 2022 – The Phintraco Group participated in the Indonesia Contact Center Association’s annual The Best Contact Center Indonesia event (ICCA). Every year, Phintraco Group is present at the event as one of the sponsors, along with two of its subsidiaries, MitraComm Ekasarana and Phintraco Technology, as sponsors and enliven the series of events of The Best Contact Center Indonesia. This year, the theme for The Best Contact Center Indonesia is Recover Together Recover Stronger, which is also the theme for the G20. This theme hopes that Contact Center Indonesia will continue to grow and provide excellent customer service.

One of The Best Contact Center Indonesia’s series of events is the contact center competition, which is divided into three categories: individual, teamwork, and corporate; and has 64 sub-categories and is attended by approximately 50 companies from various industrial sectors, both government and private. The virtual contact center competition will begin in August 2022. Mitracomm Ekasarana, representing Phintraco Group, participated as one of the individual judges in the competition.

The Contact Center Digital Exhibition & Conference is the next series of The Best Contact Center events. The Contact Center Digital Exhibition & Conference event was held in person for the first time this year after being held virtually for the previous two years due to the pandemic. Contact Center Digital Exhibition & Conference, held at Birawa Assembly Hall in Jakarta, was energized by 16 speakers who discussed technology and contact center solutions. Hendrik Kusuma, Senior Product Manager of Phintraco Technology, represented the Phintraco Group and was one of the speakers in the Forum Group Discussion session on the theme of Digital Transformation.

As a provider of BPO services in Indonesia, MitraComm Ekasarana is well-versed in the conditions and challenges of the contact center industry. MitraComm Ekasarana continues to expand its offerings of contact center solutions and services. One of MitraComm’s main goals is to meet the company’s needs by presenting technological developments and expanding knowledge about problems that occur to customers, agents, and employees.

As a provider of contact center technology solutions, Phintraco Technology and MitraComm Ekasarana hope that their participation in The Best Contact Center Indonesia 2022 will provide new ideas and innovations with the availability of digital-based technology to assist businesses and improve customer experience.

MitraComm Ekasarana and Phintraco Technology are prepared to upgrade the company’s contact center system with cutting-edge technology to help your business and improve customer experience.


Contact us at for comprehensive information regarding your company’s contact center requirements.


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Related article: Phintraco Group Participates at The Best Contact Center Indonesia 2020

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